Key Account + Business Development Manager

2 weeks ago

Wollongong City Council, Australia Illawarra Mercury Full time
Funeral Arranger Pty Ltd & H.Parsons Group

Location: Wollongong | Employment: Full-Time

Are you a relationship-driven, results-oriented professional who thrives on building business and creating meaningful partnerships? Join Funeral Arranger Pty Ltd & H.Parsons Group as our Key Account + Business Development Manager and play a pivotal role in driving growth across our diverse portfolio of brands.

Be part of the H.Parsons Group team – a trusted, family-owned funeral provider with over 130 years of industry experience. In this role, you'll focus on maintaining and growing key relationships across our innovative online platform FuneralArranger.com.au, our crematorium Mountain View Crematoria, and our catering division Apple Tree Catering, combining compassion, tradition, and innovation to deliver exceptional service to families and businesses alike.

What You'll Be Up To
  • Manage and grow a portfolio of key accounts, identifying and pursuing new business opportunities to deliver the company's growth targets across groups brands, including IT software solutions for the funeral industry, and funeral cremation services.
  • Build and maintain strong, long-lasting relationships with clients through excellent communication and customer service
  • Understand client needs and pain points, and provide tailored solutions to address them
  • Develop and execute account plans to achieve revenue and growth targets
  • Collaborate cross-functionally across the organisation with the software development, admin, operations and marketing teams to deliver integrated solutions to clients
  • Provide regular updates and reports on account performance and pipeline
  • Contribute to the development and implementation of sales strategies and initiatives

What You Bring To The Table
  • Minimum 2 years' experience in sales, account management, or technical client support, preferably in B2B & software.
  • Strong understanding of IT infrastructure, cloud solutions, and managed services.
  • Demonstrated ability to build and maintain strong relationships with small to medium business owner clients
  • Excellent communication and presentation skills, with the ability to tailor messaging to different stakeholders
  • Strong problem-solving and negotiation skills, with a focus on delivering value to clients
  • Strong organisational and time management skills to handle multiple clients and tasks.
  • Commercial mindset with the ability to translate technical information into business value.
  • Proactive problem-solving skills and ability to manage client issues promptly.
  • Valid driver's license and own vehicle

Why You'll Love Working Here
  • You'll be part of a values-driven company that cares about its people and the community.
  • A supportive and friendly workplace where your ideas and contributions matter.
  • The chance to shape and improve our services that directly impact how we support families every day.
  • Opportunities for ongoing learning and growth — because we want you to succeed as much as you do

Ready to Step Up?

If you're ready to drive growth, build meaningful partnerships, and make an impact across a diverse portfolio of brands, we want to hear from you

Send us your resume and a cover letter that tells us why you're the perfect fit to our team.
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