Customer Service Specialist

Customer Service Specialist - Valuations

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description

You're a confident, empathetic communicator who thrives on helping others and solving problems quickly. You enjoy working in a fast-paced, team-focused environment where every interaction matters. You think broadly, connect the dots, and always put the customer first.

This role in our Valuations team offers the chance to make a real impact by providing timely, hands-on support and collaborating closely with colleagues. If you're someone who values teamwork, responsiveness, and continuous learning, this is the role for you.

What You Will Be Doing

• Answer incoming calls and provide helpful, accurate support.
• Collaborate closely with your teammates to respond quickly and effectively.
• Solve problems on the spot and escalate where needed.
• Build rapport with customers and colleagues alike.
• Learn on the job and grow your understanding of our valuations workflows.

Qualifications

• Proven customer service skills — this is your strength and your passion.
• A clear, warm, and confident phone manner.
• The ability to read the room (or the call), think holistically, and connect the dots.
• A strong team mindset—you're responsive, collaborative, and reliable.
• Comfort working in a structured, fast-moving environment.
• A willingness to learn and grow on the job.

Why Join Cotality?

• Hybrid working model across Australia and New Zealand with flexible conditions that work for you and the business.
• 10 half days of wellbeing leave each year and access to the Employee Assistance Program.
• $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more.
• Generous parental leave, including $750 AUD in Baby Bucks, and a peer-recognition rewards program — Bravo
• Free subscription to the Calm app and other mindfulness tools.
• Complimentary access to Australia's property research platforms including RP Data and exclusive employee-only market updates and access to property experts.
• Two community and volunteer leave days each year to support meaningful causes and charity partners.

Cotality's Diversity Commitment

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement

Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying.

Please apply on our website for consideration.

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