Customer Service Specialist

3 weeks ago

Adelaide, South Australia Philmac Pty Ltd Full time
Overview

Customer Service Specialist - Fixed Term at Philmac Pty Ltd. 12-month fixed term part time position requiring 20 hours per week. Hours of work are Monday to Friday, from 10:00 am to 2:00 pm.

Philmac has been operating for over 90 years and is recognised globally as a leading innovator in the connection and control of water and energy. Our reputation is built on decades of experience and investment in cutting-edge technologies, including automated manufacturing cells and autonomous mobile robots. We are committed to reducing our carbon footprint while delivering the best solutions for our customers—with minimal environmental impact and a positive contribution to our community. We are looking for passionate individuals who share our values: We Dare, We Care, We Deliver.

About the role

The Customer Service Specialist handles complex calls and customer complaints, resolves service issues, and ensures customer commitments are met. The role also involves administrative tasks, account maintenance, and processing customer orders.

This is a 12-month fixed term part time position requiring 20 hours per week. Hours of work would be Monday to Friday, from 10:00 am to 2:00 pm.

What will you do?
  • Support the Contact Centre by being available on telephone queues to achieve a service level, while adhering to rostered start and break times.
  • Enter customer orders into the ERPLX system promptly to ensure accurate and timely picking and dispatch for delivery, while maintaining an order accuracy rate.
  • Accurately record customer interactions and information in Microsoft Dynamics to ensure proper documentation and tracking of inquiries and issues.
  • Contribute to the National Customer Contact Centre's success by participating in training and team meetings, embracing change, and demonstrating the Aliaxis Values.
About You
  • Professional and friendly telephone manner with good knowledge of customer service objectives, principles, and complaints management.
  • High attention to detail, accuracy, and time management skills, with the ability to follow policies, procedures, and think analytically.
  • Demonstrated initiative, flexibility, adaptability, and the ability to work effectively both as part of a team and unsupervised.
  • Awareness and experience in the irrigation/plumbing industry are advantageous.
  • A flexible approach to challenges and a strong focus on achieving customer satisfaction through effective problem-solving.
Why Join Us
  • Work for a purpose-driven business that values sustainability and community impact
  • Access to our Employee Assistance Program for you and your immediate family
  • Recognition programs and service awards
  • Career development opportunities locally and globally
  • Mentoring programs to support your growth
  • Be part of our Diversity, Equity & Inclusion Council
  • A safe, supportive work environment with a strong focus on "Go for Zero" safety culture

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building a culture of belonging where all our employees feel empowered and can contribute to the company's Growth with Purpose strategy. If you have specific needs, please let us know and we will strive to accommodate.

Note: We are not accepting CVs from recruitment agencies.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Other
Industries
  • Plastics and Rubber Product Manufacturing

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