Customer Relationship Manager
4 weeks ago
Customer Relationship Manager
Credit Corp Group Limited Brisbane, Australia
Customer Relationship Manager
Job no : 494959
Work type : Full-time
Location : Brisbane - West End
Categories : Collections
- West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries
- No weekends or late nights Monday - Friday 8 : 30AM - 5 : 00PM
- No collections experience required Supportive training and career progression + gain a Cert III in Financial Services
Credit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. Our core business specialises in debt purchase and debt collection services and we're committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree affordable repayments which improve their credit standing over time while ensuring they can remain active in the community.
About your new role
As a Customer Relationship Manager, you'll be at the frontline making outbound calls to locate customers and investigate overdue accounts. With a flexible approach, you'll negotiate repayment plans and solutions to suit our customers' circumstances. Our lucrative uncapped bonus scheme rewards near target achievement and our supportive team and award winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.
What your new job involves
Manage outstanding accounts from Australia's largest institutionsMaking and receiving high volume outbound / inbound callsInvestigations to locate and establish contact with our customersBuild and establish relationships with customers with rapport and trustCreating positive outcomes by negotiating repayment solutionsProblem solving and objection handlingWhat we can offer you
3 Salary reviews in your first 18 months + earn uncapped bonusesFlexible hybrid work opportunities considered in as early as 6 months (2 days office, 3 days WFH)Fully paid training with continued support and coaching leading to growth towards promotion opportunitiesGain a Certificate III in Financial ServicesPerks and discounts through our employee benefits platformFree membership and competitive rates with our Car Share partner and Novated Leasing optionsWellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the officePaid volunteer daysPurchase additional annual leaveRegular team engagement eventsDress For Your Day' from smart casual to business attireEnd-of-Trip Facilities available for bicycle storage and showersWho you are
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? Collections experience isn't required as we provide training with continued support and coaching. The majority of our leaders once began in this same role
Experience in a call centre, hospitality, tourism, retail, sales or similar industriesExcellent communication skills (both written and verbal)Persistence and resilience to have challenging conversationsAbility to negotiate will be highly desirableShare a passion for results and a target driven environmentA natural problem solver and solution providerBasic computer literacy skillsA desire to learn and take on feedbackEssential Criteria
Must be available to work permanent full-time, Monday - Friday 8 : 30AM - 5 : 00PMThe diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.
We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. SOUTH BRISBANE / WEST END 4101
Advertised : 18 Aug 2025 E. Australia Standard Time
Applications close :
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