Telephone Sales Consultant
7 days ago
Vinarchy. Redefining Wine.
Formed in 2025 through the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is a bold new force in the global wine industry. With operations spanning Australia, New Zealand, Spain, Italy, South Africa, Chile, and the U.S., we manage the full wine journey—from grape to glass.
Our portfolio includes global icons like Jacob's Creek, Hardys, and Campo Viejo and rising stars including Grant Burge, Petaluma, St Hugo, and Brancott Estate, plus many more. We are imaginative, ambitious, and unafraid to challenge convention as we shape the future of wine.
About the RoleWe are now recruiting for a permanent Telephone Sales Consultant to join our fantastic and fun Adelaide Sales team as a full-time basis.
Reporting to the Telephone Sales Manager, you will manage a portfolio of telephone customers (via both inbound and outbound), collect and key orders to meet and exceed sales targets to drive revenue growth.The role provides product information, pricing, wine education and general customer service.
Role Responsibilities- Execute daily, weekly and monthly telephone call expectations to portfolio customers
- Build rapport and relationship with portfolio customers
- Identify sales opportunities and ability to add value to the relationship
- Inform customers of all relevant deals, discounts and promotional material
- Ensure customer orders are keyed into appropriate portal promptly and accurately
- Ensure customer information is entered promptly and accurately into CRM system
- Work collaboratively as part of a team
- Perform role to meet and exceed required business targets
- Attend company events as required
- Minimum 1 year experience in a sales role dealing with business customers
- Experience in a KPI and high-pressure target-driven environment
- Very good organisational skills and the ability to meet deadlines
- Strong communication skills (both written and verbal), especially over the phone.
- Good stakeholder management skills, including interacting with different levels of seniority
- Proactive mindset (engaging & impact-oriented) anticipating needs and issues.
- High attention to detail with the ability to think end-to-end on behalf of the customer and work with a sense of purpose
- Business acumen and very good numerical and analytical skills
- Strong MS-Office skills (Word, Excel, PowerPoint), proficient in MS Office
- Fluent English (verbal and written)
- Foreign language and previous call centre experience advantageous
Vinarchy is a home for passionatepeople to do their very best work. We believe in empowering our people and celebrating success.
We offer a competitive rewards package and the opportunity to work with a world-class team.
You will also have access to:
- Annual wine allowance and access to unique wine specials
- Paid Parental Leave
- Go Beyond Day - make a difference in your local community
- Hybrid working arrangement with flexibility to work from home
- Access to an extensive online learning library
- Modern office in the heart of Adelaide CBD
- Private Health Insurance Discounts & Annual Flu Vaccination Program
- Employee Assistance Program & Various exclusive employee discounts
- Fun and supportive team
At Vinarchy, we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.
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