Reception Team Leader

JOB ADVERT : RECEPTION TEAM LEADERABOUT MJ QUINNMJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering.
Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.
Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce.
Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions.
At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.
Our Core Values People-Focused : We prioritise the well-being, growth, and success of our team and partners.
Safety Always Matters : We are unwavering in our commitment to ensuring a safe environment for all.
Operational Excellence : We strive for the highest standards of quality, efficiency, and continuous improvement.
Sustaining Our Future : We are dedicated to delivering sustainable solutions that positively impact the environment and society.
Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.
DEPARTMENT OVERVIEWThe Reception Department serves as the first point of contact for visitors, clients, and staff, playing a crucial role in creating a positive and professional first impression.
This department is responsible for managing front desk operations, handling inquiries, and ensuring seamless communication between guests and internal teams.
JOB OBJECTIVEWe are seeking a dynamic and motivated Reception Team Leader to oversee and manage our front desk operations, ensuring a high standard of customer service and efficiency.
This role involves supervising a team of receptionists, managing administrative tasks, and serving as the first point of contact for visitors and clients.
The ideal candidate will have excellent leadership skills, a customer-focused approach, and the ability to handle multiple responsibilities in a fast-paced environment.
KEY ROLES AND RESPONSIBILITIESEnsure the reception area is welcoming, professional, and well-organised.
Greet and assist visitors, clients, and staff in a friendly and efficient manner.
Oversee check-ins, check-outs, and appointment scheduling.
Manage phone calls, emails, and correspondence in a professional manner.
Supervise reception staff, including scheduling rotas to ensure consistent front desk coverage.
Maintain booking systems with accuracy and efficiency.
Ensure compliance with company policies, procedures, and health & safety regulations.
Collaborate with other departments to facilitate smooth day-to-day operations.
Act as the first point of contact for externally contracted cleaners across all Liverpool sites.
Identify and implement improvements to reception processes and the client experience.
Assist with event coordination and special projects, including hotel and event space bookings.
Support staff with catering requirements for meetings and training sessions at MJ Quinn.
Manage office supplies, including stationery and cleaning orders, as required.
Take ownership of accommodation bookings for field-based staff.
Produce detailed financial reports on business expenditure related to accommodation, catering, cleaning products, and stationery.
TERMS AND CONDITIONSWorking Conditions Details Department Reception Reports to Head of Department Hours of Work40 hours per week Monday-Friday 8am-5pm (60mins lunch)Rate of Pay£27,000-£29,000 p / a Work Location MJ Quinn, Oak House, Overbrook Lane, Knowsley, L34 9 FBTravel Requirements You will be primarily based at the above address; however, you may be required to support staff at our other office locations.
Holiday Entitlements6.6 week per annum, inclusive of bank holidays and company shutdowns.
Benefits Free car parking, 2 x death in service benefit, healthcare plan, cycle scheme & company contribution pension scheme, enhanced maternity, and paternity.
DIVERSITY STATEMENTMJ Quinn is committed to promoting an environment that values diversity.
All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.
MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.
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