Systems Administrator

System Administrator - Enterprise & Information Platforms team within Government Shared Services Clerk Grade: 7/8 Salary Range: $113,574 - $125,720 plus superannuation and leave loading Employment Type: Ongoing Location: Sydney - Hybrid opportunity.
In-office requirement 2-3
days a week as a minimum, which could be subject to change based on applicable
DCS workplace policies.
Application Closing: Friday, 19th September 2025 (9:59am) About the team The Enterprise & Information Platforms team oversees the delivery of DCS core and common platforms to maintain operational oversight across ICT application service delivery.
We strive to improve outcomes for customers leveraging customer centricity, problem solving by partnering with agencies & vendors and finding opportunities to collaborate with both internal and external stakeholders.
Your day to day: We are looking for a skilled Systems Administrator to manage the Department's corporate information management systems, including TRIM Content Manager.
In this role you will provide technical support for day-to-day operations and help deliver technical enhancements.
As part of the team, you will:
Contribute to the delivery of information management projects as well as business-as-usual systems support
Apply proactive problem-solving to resolve complex system issues, monitor and maintain system performance and escalate issues as required
Maintain a service approach by taking a role in incident response and establishing strong processes in line with industry standards
Coordinate data migration activities relating to administrative and organisational change
To be successful in this role you will demonstrate:
Experience in the administration of enterprise records management systems like TRIM Content Manager Trim or similar
Demonstrated experience working in large, complex government or private organisations
Good communication skills with the ability to liaise with stakeholders including end-users.

Understanding of project, change and/or product management methodologies
Strong system problem-solving skills
What we need from you An up-to-date CV (max 3 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role.
Please note that assessments will be conducted for this role.
This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements
Salary Grade 7/8, with the base salary for this role starting
at $113574 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please
contact Michael Yoon via ************@customerservice.nsw.gov.au.
Visit the
to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Friday, 19th September 2025 (9:59am)
Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.
We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process.
If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact ************@customerservice.nsw.gov.au or 02 9494 8***.
For more information, please visit

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