Systems Administrator

Are you an enthusiastic self-starter who's interested in being part of a growing charity?

Would you like to work part-time (3 days or equivalent per week) in a small team environment with excellent culture and work life balance?

Do you want to walk in and out of work every day with a smile on your face knowing you're giving back and making a difference?

If the answer is yes to all of the above, then read on as we may have a job for you.

We are looking for a hands-on, solutions-focused Digital Systems Administrator operating from our Sydney office to help us get the most out of our CRM and digital platforms.

Who we are

The Property Industry Foundation exists to help solve youth homelessness. We lead an industry-wide collaboration that makes a tangible impact on youth homelessness by raising funds, building homes, and investing in systemic change to create long-term solutions.

Operating across NSW, VIC and QLD, the Foundation brings together the property and construction industry through our flagship initiative – the Haven Project. This program delivers purpose-built accommodation for homeless youth. Every home we help build is made possible through dedicated fundraising and the collective effort of our partners.

We also go beyond bricks and mortar. Through our Amplify Project, we address the root causes of youth homelessness by funding initiatives that create systemic, lasting change – from policy advocacy to innovative housing models.

Our vision is clear: a safe home for every young Australian.

Who we are looking for

Reporting to the CFO, this role is central to the smooth running of our Salesforce environment. You will manage day-to-day administration tasks, troubleshoot issues, streamline automations, integrations and support teams across the organisation with data-driven insights and smart system improvements.

You will also play an important part in broader digital transformation projects, helping to shape how we use technology to supercharge our impact and grow our donor base. The successful candidate will be solving problems, improving systems and empowering others to use tech confidently.

Your key responsibilities will include Salesforce and data hygiene of external platforms, performing financial reconciliation crosschecks, gifts processing and receipting, overseeing data management processes, segmentation and stakeholder reporting and overall maintenance of the Foundation systems and data. Your ability to make process and system recommendations for improvement will be highly regarded.

As the Digital Systems Administrator at the Property Industry Foundation you will:

• Lead Salesforce Administration - own day-to-day management of our Salesforce CRM, including configuration, permissions, automations, and data quality;
• Maintain key Integrations by working with the Digital Marketing Manager - Support and improve connections between Salesforce and tools like Funraisin, Stripe, Meltwater, Mailchimp, etc;
• Empower Teams with Data - Build user-friendly reports, dashboards and guides to help staff make informed decisions and use systems with confidence;
• Drive Digital Improvements - Identify and implement system enhancements that streamline processes and improve user experience;
• Support Transformation Projects - Contribute to ongoing digital upgrades, documentation and data governance while championing data privacy;
• Ensure processes, procedures, process maps and specifications are up to date; and
• Provide analysis and support for users' data requests and enquiries.

Your skills

The successful candidate should have good experience in operations and administration ideally coupled with experience of working in not-for-profits, industry associations or fundraising organisations.

Essential criteria we're looking for:

• A Bachelor's Degree and Salesforce Certified Administrator credential;
• Proven skills and at least 3-5 years experience with managing and maintaining Salesforce CRM including reporting, marketing and financial payment/processing systems;
• Strong knowledge of Salesforce, especially in data models and architecture, Flows, and security management;
• Proven skills in change management; and
• Strong communication skills and the ability to facilitate training and create clear documentation.

The ideal candidate has:

• Exceptional customer service, relationship-oriented;
• Strong computer literacy with database systems and MS Office applications, especially MS Excel;
• Experience working with reporting tools such as Tableau;
• Experience in the not-for-profit Charity sector would be highly advantageous; and
• Ability to operate in a small team.

Benefits

Naturally organised and efficient person happy to roll up their sleeves and be involved in a wide range of tasks as the situation requires.

• Access to not-for-profit salary packaging
• Career development within a charity