System Administrator

Systems
Administrator
Policy & Programs / Digital &
Strategic Programs /
Building
Commission NSW

Grade: Clerk Grade 7/8
Location: Parramatta, in office presence
required. - Hybrid 
Term:  Ongoing

About the
Building Commission NSW

 
The Building Commission NSW has been established
after the NSW Government recognised the substantial progress made by Fair
Trading and the Office of the Building Commissioner in delivering
once-in-a-generation reforms of the building and construction industry.
The new commission will not only be the industry regulator, but also a
collaborator with consumers and industry to ensure standards,
capabilities, capacity and resilience continue to be lifted across the
sector to deliver quality homes and meet the state's housing targets.
The Building Commission NSW is an outstanding place
to work due to its commitment to innovation, collaboration and
professional development. With a focus on transparency and accountability,
the commission cultivates a culture if integrity and responsibility.
Those who join the organisation can be confident in
contributing to meaningful work that positively impacts the built
environment and the greater community, making it an exciting and
fulfilling place to build a career.
This
is a fantastic opportunity to join the next phase of the Building Commission
within NSW.

Primary
purpose of the role

The Systems
Administrator provides technical support for the day-to-day operations of the
organisation's ICT systems including cloud computing and systems software and
automation software.  

Key
accountabilities

• Systems
  Administration support across GLS (Government Licencing Service), Salesforce,
  NearMap, Bluebeam.
• Provide
  technical and business administration and leadership to customers on products,
  systems and configuration, complying with established policies and procedures.
  
  
• Liaise with
  internal and external stakeholders to provide technical support in resolving
  service issues to ensure service delivery outcomes are achieved.
   
• Monitor, analyse and report on systems
  performance and functionality to contribute to systems quality and improvement.
  
  
• Install or
  upgrade computer components and software, troubleshoot as required, provide
  routine automation and maintain security to meet business needs.
  
  
• Contribute
  to building capability within the ICT technical stream, ensuring effective
  knowledge sharing and coaching to support optimal customer service.
  
  
• Proactively
  identify business risks and opportunities to continually improve efficiency,
  effectiveness and informed decision making.
  
• Building and
  maintaining effective working relationships with a diverse range of clients,
  stakeholders, and other system administrators within the organisation in an
  environment experiencing constant administrative and operational change.

Key
challenges

• Meeting customer and stakeholder needs while
  balancing work priorities and competing service requests.
  
• Ensuring required controls are adhered to
  without compromising responsiveness and availability.

To be successful in this role you will
have:

• Demonstrated GLS (Government Licensing System) Systems Administration experience.   
  
• Experience & knowledge working with GTP, AMANDA software platforms, Jira & Confluence.  
  
• Demonstrated ability of working with stakeholders to define system requirements and customize the Platform.
  
• Preferably some Salesforce experience, supporting & customizing the Salesforce Platform to deliver business value.

If you would like to know more about this amazing role, you are
encouraged to contact Grant Bray, at .

For any enquiries regarding the recruitment process, please contact Afrah Saied -Talent
Acquisition Advisor, at  

What we
need from you

An up-to-date
CV and a brief cover letter (2 page maximum) outlining how your skills and
experience are aligned to the role.

Salary Grade 07/08, with the base salary for this role starting
at 113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Afrah Ahmed Saied via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Friday, 17th October :59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process