Dealer Management System Support Associate

4 weeks ago

Parramatta Park, Queensland, Australia Revolution Software Services Full time
About Us Revolution Software Services is a highly regarded and professional software development & implementation business that has developed a unique methodology and approach to customer facing systems for the Automotive, Marine and Motorcycle Retail markets both in Australia and New Zealand.
Experience our inclusive and supportive company culture that recognises its people's hard work and success.
Located at Sydney Olympic Park, we offer free parking to all our staff.
What you'll contribute to:
We are seeking a Dealer Management System Support Associate to join our team and be part of our success.
You will be responsible for providing exemplary customer centric support for our software application within the agreed service level targets.
You will be trained on our Dealer Management System and be responsible for ensuring end to end service excellence at all times.
The role is suited for someone who has previously worked in sales, service, parts, and accessories at any car/truck/boat dealership.
However, if you have transferable skills and are keen to develop your career, we would be keen to hear from you
This role is a permanent full-time and is open only to Australian Citizens and Permanent Resident holders
How you'll make an impact
Receive, review, and triage all requests for assistance that come via the ticketing system or over-the-phone escalations.
Triage and troubleshoot through appropriate methods and tools to determine causes and suitable solutions based on the issue and details provided by customers.
Monitor the progress of incidents in relationship to SLAs and escalate to relevant management any potential breach risks.
Refer complex situations to relevant areas with accompanying diagnostic information.
Learn new application features in advance of introduction to effectively respond to Service Desk inquiries.
What are we looking for? Ability to communicate with all levels of the user community.
Experience in supporting an ERP system Excellent skills to Connect ideas and data to an informed decisive action; Experience in analysing/troubleshooting and supporting clients remotely via telephone and remote support tools Commitment to driving initiatives aimed towards improving the customers' experience Experience within the automotive industry is preferred but not essential.
What you do need is a solid work ethic, a positive attitude and a passion for achieving excellence.
Life at Revolution & What we offer you
At Revolution, anything is possible, and we believe in our people to make it happen.
We're proud of every single one of them and give the recognition and reward they deserve.
From comprehensive remuneration package to flexible working conditions, we invest in our people to make their career as great as it can be.
Apply today You're welcome to find out more by visiting our website: https://www.rev.com.au/
We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

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