Demerit Sanction Management Team Leader

Drive Change, Connect Communities
Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia.
We are a progressive organisation.
We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.
The Opportunity
Are you ready to lead a high-performing team in a dynamic and customer-focused environment? DTMI is seeking a passionate and experienced leader to join our Demerits and Sanctions branch as the Demerit Sanction Management Team Leader.
As Team Leader, you'll manage a dedicated team responsible for the administration of WA's demerit point regime and court outcome processing.
You'll provide strategic leadership, drive service excellence, and collaborate with key stakeholders to ensure compliance with governing legislation.
In this role, you will lead, mentor, and support the Demerit Sanction Management team to ensure the effective administration of Western Australia's demerit point regime and related court outcomes.
You'll oversee the processing of disqualifications, licence suspensions, and the timely issuance of demerit notices, while managing service delivery agents to maintain high standards of customer service.
Your responsibilities will also include developing policies, procedures, and project documentation to support operational efficiency.
A key part of the role involves liaising with stakeholders such as WA Police and the Department of Justice, providing high-level advice, and resolving complex issues to ensure compliance with relevant legislation.
For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Anna Cruz, Demerits and Sanctions Manager on (08) 6376 01***or *********@transport.wa.gov.au.
There is currently one (1) permanent position available for immediate filling.
Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 18 months from date of first appointment across DTMI.
About you

Proven leadership in a high-volume, customer-focused environment
Strong communication and stakeholder engagement skills
Experience interpreting legislation and developing policy
Analytical mindset with problem-solving capabilities

Desirable: Knowledge of demerit and sanction management processes and systems
As part of our team, you will enjoy
We invite you to Be Part of Something REAL.
At DTMI we value real connection, growth, wellbeing, and purpose.
We are deeply embedded in our community, fostering an environment where employees feel seen, heard, and empowered.
Our modern work environment supports continuous learning and development, making a significant impact on Western Australia's prosperity.
We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state.
Learn more about our commitment to you,  

A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.
Not just a job, but an opportunity to develop your career across other areas of transport.
A varied and exciting role where you will handle a wide range of customer enquiries.
Training to set you up for success Training may be on the job, computer or classroom based.
Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
Bright, modern facility close to transport links with a friendly team environment.
Work for an innovative Government agency with limitless long-term career prospects.
Generous leave entitlements including 4 weeks' annual leave, 3 public service holidays yearly and long service leave every 7 years.

How to Apply
Apply online by clicking the 'Apply for Job' button and provide the following documents in Word or PDF format:
1.
A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and
2.
A two (2) page written application addressing the below Selection Criteria as stated on the Job Description Form (JDF):
· (SC1) Experience leading a team in a customer-focused, high volume processing environment with demonstrated planning, prioritisation and organisational skills to coordinate tasks and resources to support achievement of Key Performance Indicators (KPIs).
· (SC4) Experience with the development of project documentation in relation to special or new project initiatives.
· (SC5) Substantial experience in interpreting and applying legislation and policy with ability to provide guidance and recommendations on more complex or contentious issues.
3.
Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements.
At least one of the referees should be your most recent, immediate supervisor.
Applications for this opportunity close at 3pm on Wednesday, 10 September 2025.
Please ensure your application is submitted on time, as late applications will not be accepted.
DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.
Our commitment to a diverse and inclusive workplace
DTMI is committed to building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at ***********@transport.wa.gov.au or (08) 6551 6***.

Attachments: - Applicant Information Pack.pdf
- JDF-00014031.pdf

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