Technical Service Representative

2 weeks ago

Mackay, Queensland, Australia Komatsu Australia Full time
At Komatsu Australia, you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together.
We encourage people with diverse backgrounds to apply for this role.
The Opportunity This role is a permanent full-time position based in either our Gladstone, Mackay, or Emerald branch, supporting client sites in the Bowen Basin – with a key focus on Hydraulic Excavators and Bulldozers.
Key Responsibilities Maximise Komatsu equipment's availability, reliability, and productivity through technical support, diagnostics, and troubleshooting.
Report on regular machine issues.
Create detailed technical documentation and provide recommendations/resolutions for equipment performance issues.
Role Location: Gladstone/Mackay/Emerald supporting various Bowen Basin Sites Shift: Monday-Friday roster based on a 38-hour workweek Remuneration: Approximate salary of $160,000 per year, plus fleet vehicle, bonus, and paid accommodation.
What We Are Looking For Trade certificate - Relevant Heavy Equipment Trade or Engineering Qualification Broad-based knowledge/experience working on Komatsu equipment Experience as a Field Service Technician is preferred, with exposure to breakdowns, repairs, and diagnostics Previous mine-site experience is preferred Ability to read hydraulic and electrical drawings Understanding of maintenance targets, including availability, reliability, parts management, and component lifecycle management Ability to troubleshoot hydraulic, mechanical, and electrical problems and provide solutions Current driver's license Proficiency in computer systems and Microsoft Office Ability to work independently Why work for usKomatsu Benefits Families Policy: 16 weeks paid primary carer parental leave, 4 weeks secondary carer leave, and other family benefits.
Financial: Income Protection Insurance through our superannuation fund.
Career: Recognition, awards, flexibility, further education, and internal career development.
Health: Corporate discounts with Bupa, Total Wellbeing with Telus Health.
Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents.
Yearly Bonus: Potential to receive an annual bonus.
Referral Program: $3000 for referring a successful new employee.
Ready to get started? Simply hit the apply now buttonKomatsu promotes a zero-harm workplace culture and offers a competitive remuneration package.
We employ people with diverse skills, abilities, cultural backgrounds, experiences, and from different generations.
We are committed to providing a workplace where women can thrive.
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