Customer Support Representative

3 weeks ago

Mackay, Queensland, Australia Hitachi Construction Machinery Co., Ltd. Full time

Hitachi Benefits


• A competitive and rewarding salary package inclusive of Super & Company Biannual Bonuses


• Fully maintained company vehicle + Personal laptop + work mobile


• Exclusive staff discounts on Medibank Health Cover and a range of other in-house products and services


• End to end, OEM level training to ensure you are well equipped to perform your best


• Real opportunities for personal development within a world class, dynamic company


• A supportive management team which values your input in finding new and innovative ways of achieving success


• Be a key member and driving force in leading OEM which genuinely ensures everyone is happy and safe at work

About the Opportunity

Due to growth of our business, we have an exciting opportunity for a Customer Support Representative – Construction Equipment to join our Mackay team supporting our growing customer base in the Bowen Basin as well as on the coast.

As a key member of the team, your responsibilities will include:


• Provide holistic OEM customer and technical support for our valued customers


• Manage an existing network of customers and source new customers to grow our business


• Promoting parts and service sales solutions to achieve company budgeted sales targets


• Working to a customer call cycle and actively building parts & service quotes tailored to customers' needs


• Reporting of activity, prospects, sales opportunities and competitor activity


• Attendance at customer site meetings as required to resolve technical issues


• Provide fluent customer relationship management, and a positive customer experience

To be successful you will need:


• Technical understanding of earth moving and construction equipment


• Demonstrated success in a similar role


• Be self-motivated and be able to build long term relationships


• Excellent administration, communication and interpersonal skills


• The ability to travel as required within your region


• Trade Qualification in Mechanical or Electrical discipline required

If this sounds like the perfect role for you, then please click APPLY NOW

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