Customer Communication And Marketing Manager

Customer Communication and Marketing Manager Join to apply for the Customer Communication and Marketing Manager role at AIA Australia Customer Communication and Marketing Manager Join to apply for the Customer Communication and Marketing Manager role at AIA Australia Get AI-powered advice on this job and more exclusive features.
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BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'.
We believe in better – because there's no limit to how far 'better' can take us.
Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.
And every one of our people has an important role to play.
If you want to make a difference by helping shape a healthier, better-protected Australia, read on.
The opportunity: AIA are seeking a results-driven and collaborative Customer Communications and Marketing Manager to join our high-performing team on a 6-month contract based in Melbourne or Sydney.
This role is critical in leading customer communication initiatives and supporting high-profile retail insurance projects.
You'll bring strong experience in managing customer communications, a creative and solution-focused mindset, and the ability to work both collaboratively and autonomously.
You'll thrive in a fast-paced environment and enjoy bringing people together to deliver outstanding work.
To do this successfully you will: Plan, develop and deliver integrated customer communications across multiple channels in support of key retail life insurance initiatives Collaborate closely with internal stakeholders including Product, Compliance, CX, Operations, and Distribution teams to ensure accurate, timely and customer-focused messaging Manage communications delivery timelines, approvals, budgets and reporting to ensure high-quality execution and compliance with brand and regulatory requirements Review and audit existing customer communication journeys to identify opportunities and implement solutions that improve clarity, engagement and customer experience Apply customer insights and data to develop engaging communications that drive understanding and improve customer experience Work with creative and digital partners to develop innovative communications and content asset Identify communication risks and opportunities, and proactively recommend solutions to enhance customer outcomes Successful applications will demonstrate: Experience in a Customer Marketing or Communications Manager role preferably within the life insurance industry Excellent stakeholder management and interpersonal skills – confident in engaging, influencing and aligning diverse stakeholders Demonstrated ability to manage multiple projects concurrently and deliver to tight deadlines Strong creative judgement and ability to translate complex information into clear, customer-friendly messaging Commercial acumen and a pragmatic, solutions-oriented mindset Why choose AIA: At AIA, we've made a promise to help people live healthier, longer, better lives.
And it starts with our own people.
Access our training and development to build on your current skills Career development through internal mobility opportunities Work for a business helping millions of Australians and make a difference to someone's life everyday Access additional leave days a year to recharge and refresh yourself Enjoy wonderful Health and Wellbeing initiatives that support you Work with supportive and inclusive managers At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians.
As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Lots of companies like to say they're different.
What makes us truly different at AIA, is the difference we make in people's lives.
We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year AIA is different.
Are you?If you want to be part of an organisation that helps people live better every single day, apply via the link.
Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Marketing Industries Insurance and Financial Services Referrals increase your chances of interviewing at AIA Australia by 2x Get notified about new Customer Communications Manager jobs in Melbourne, Victoria, Australia.
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