Late Stage Arrears Officer

Found in: beBee jobs AU - 1 week ago


Melbourne City Centre, Victoria, Australia Robert Walters Full time

As a Late Stage Arrears Officer, you will be responsible for managing lending portfolios that are in late stage arrears to litigation stage with their mortgages. Your role involves coordinating arrangements, communicating directly with third-party authorities, solicitors, and legal representatives and playing a pivotal role in negotiating mutually beneficial resolutions to reduce negative impacts on the borrower and organisation.

Main responsibilities

  • End to end managing a portfolio of retail customers who are in late stage arrears to litigation stage with their mortgages
  • Authorising and overseeing legal proceedings from the point of Default Notice issuance up until the receipt of possession of the security
  • Liaising and engaging directly with legal representatives where legal proceedings are underway.
  • Working closely with our internal Legal Team where a dispute is underway including strategy formulation and resolution proposals
  • Direct management of high-risk and high value lending groups where reputation and shortfall risks have been identified
  • Negotiating mutually beneficial resolutions to reduce negative impacts on both the borrower and the financial institution
  • Working with authorised external parties to resolve disputes or inquiries e.g.: litigators, solicitors, insolvency practitioners, and financial counsellors

About you

  • Must have 2-3+ years experience managing a portfolio of customers who are in late stage arrears with their mortgages within the banking industry
  • Exposure to working with solicitors, legal counsels and litigators
  • Excellent communication and stakeholder relationship skills

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Annie Karagiannis on for a confidential discussion.


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