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Guest Relations Manager

4 months ago

Perth, Western Australia Hilton Full time

Guest Relations Manager

DoubleTree by Hilton Perth Northbridge

Join Hilton and you'll have more than just a job, you'll have an exciting career and be part of a community who are passionate about hospitality At our core, we are a business of people serving people. DoubleTree by Hilton is an honored member of Hilton's portfolio and is united in Hilton's mission to be the world's most hospitable company by positively impacting the lives of our guests, team members, owners, and the communities in which work and live

Our team members are changing the world one stay at a time. As a Sales professional in the world's best-known hotel brand, you'll have more than just a job, you'll bring your enthusiasm and expertise to drive sales & delight our clients.

What will I be doing?

Reporting to the Front Office Manager, our Guest Relations Manager you'll work collaboratively with the hotel team to ensure that we deliver our vision and mission to be the most hospitable company in the world and the DoubleTree by Hilton brand essence to be Simply Welcoming.

This role specifically needs to focus specifically on:

  • Guest relations management and customer service
  • A brand ambassador - Beyond Assisting Guests, It's Ultimate Stay Creator.
  • Auditing and database management including record keeping
  • Safety and security
  • Health & Safety

What will it be like to work for DoubleTree?

DoubleTree by Hilton Perth Northbridge is an exciting and modern new property in the heart of Perth's cultural and entertainment hub. This full-service hotel has 206 rooms and is set to bring style and comfort to Northbridge. This stunning property is the first of its brand in Western Australia and the first new build DoubleTree in Australasia.

As a DoubleTree by Hilton team member, you can expect to receive:

  • A competitive industry wage
  • Team member discounts on global Hilton room rates and generous discounts on food & beverage,
  • Dry cleaning allowances for your business wardrobe
  • Long term career development planning and opportunities, and
  • An investment in your wellbeing to include flexible working arrangements that support you in making space for what matters most.

About You:

  • Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
  • Strong English writing/reading/speaking communication, with a bonus for those who are multilingual
  • Proficient technology skills and attention-to-detail, with a protection of confidential information
  • Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations
  • Experience and understanding of the hospitality industry and leadership, recognizing the importance of this role in the guest experience

With over 7200 hotels in over 125 countries and territories, Hilton offers countless opportunities to delight. From an open door to a friendly smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you could be the next Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to spread the light and warmth of hospitality around the world.

We are Hilton. We are hospitality.