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Duty Manager

2 months ago

Perth, Western Australia Marriott Full time

Job Summary:

We are seeking a highly skilled and experienced Duty Manager to join our team at Four Points by Sheraton. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operation of the hotel, providing exceptional guest service, and maintaining the highest standards of quality and customer satisfaction.

Key Responsibilities:

  • Manage Hotel Operations: Oversee the day-to-day operations of the hotel, ensuring that all aspects of the business are running efficiently and effectively.
  • Guest Service: Provide exceptional guest service, responding to guest inquiries and resolving any issues or concerns in a timely and professional manner.
  • Staff Supervision: Supervise and train staff to ensure that they are providing the highest level of service to our guests.
  • Problem-Solving: Handle guest complaints and resolve issues in a fair and professional manner.
  • Financial Management: Assist in managing the hotel's financial performance, ensuring that all revenue and expense targets are met.

Requirements:

  • Experience: 2+ years of experience in a similar role, preferably in a hotel or hospitality environment.
  • Skills: Excellent communication and interpersonal skills, ability to work well under pressure, and a strong attention to detail.
  • Education: High school diploma or equivalent required, degree in hospitality or a related field preferred.

What We Offer:

  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth, including training and development programs.
  • Collaborative Work Environment: We have a collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional guest service.