Customer Service Representative

2 months ago

Geelong, Victoria, Australia Randstad Australia Full time

Your new company
This well-established public service organization serves millions of Victorians annually. With branches across Victoria, they are crucial for road safety, servicing both local communities and the wider state. They are currently looking for multiple experienced customer service professionals to join their Geelong office as Customer service & Licence Testing Officers.

Your new role
As a valued member of the customer service team, you will work in a fast-paced environment with extensive training in customer service, Licence Testing, vehicle inspection, and registration. Your main role will involve testing patrons' driving abilities on the road. Additionally, you will be cross-trained in registration and licence transactions and may respond to incoming calls. You may occasionally work at nearby branches and be on call until 9 am on your rostered days off.

Candidates MUST have a FULL DRIVING LICENCE.

What you'll need to succeed

Must have recent and relevant face-to-face customer service experience in a fast-paced, high-volume environmentA current Victorian FULL driver's licence with a clean driving historyMust be available to work over a 5-day roster averaging hours per weekYou will need to be flexible to work across the other branches within the cluster, such as Geelong and Colac.Tech-savvy and digitally focused: They seek candidates proficient with computers, quick learners, and adaptable to new technologiesPersonable and team-oriented: The ideal candidates will be friendly, approachable, excel at customer service and thrive in a busy, collaborative environment.Driven and reliable: applicants should be energetic, eager to develop skills, resilient and able to multitask What you'll get in return You will receive on the job training and ongoing support.Ongoing temporary contract - potential to obtain permanencyExcellent work culture and supportive environment30-38 hours per week, Monday - Friday 8:25am - 4:30pm.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Rashi Joshi.
skills Customer service, Customer Assistant, Geelong, Flexible hours, Reception, People facing, call center, customer
qualifications Strong Customer ServiceFull VIC drivers licenseavailable to work Full time hours
education College/Pre-University

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