![Flight Centre Alumni](https://media.trabajo.org/img/noimg.jpg)
Level 2 Service Operations
4 weeks ago
Hello, Hej, 你好, Salut
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel
As the technical face and voice of our global team, Enterprise Technology Services (ETS), you'll receive requests and incidents escalated from tier 1/ scheduled work, resolve technology issues that require deeper knowledge and identify trends in incidents to support problem management.
If you enjoy building rapport and elicit problem details from service desk customers & building and maintaining your advanced skillset/knowledge in troubleshooting, infrastructure, and application suite, please apply
Day in the life:
- Provide second level contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues
- Act as an escalation point for advanced or difficult help requests that the Level 1 service desk cannot resolve
- Prioritise incidents and service requests according to defined processes to meet defined SLAs
- Escalation to vendors under existing support contracts, tracking and documenting vendor compliance to existing SLOs.
- Escalation incidents / requests to suitable Level 3 technician or Product Engineer with accurate documentation when required
- Perform scheduled and documented configuration changes or deployments.
- Knowledge sharing, including training tier 1 employees and cross-training peers.
- Receive and document knowledge/solutions from tier 3
- Author, edit and QA knowledge base articles
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Research solutions through internal and external knowledgebase as needed
- Identify and learn appropriate software and hardware used and supported by the organisation.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
- Develop knowledge base articles and FAQs for end users and contribute to technician knowledge base articles as needed
- Reinforce SLAs to manage end-user expectations
- Provide suggestions for continual improvement
You'll be perfect for the role if you have:
- A minimum of 2-year experience in an onsite or desktop support role or similar preferred.
- Specific understanding of Hardware and PC Support and the Standard Operating Environment (SOE).
- Highly effective skills in communication and customer service with the ability to network and maintain relationships with other support teams
- Broad understanding of FCTG's full technology offering (desirable)
- Travel industry experience (desirable)
What you'll enjoy...
- Tick destinations off your bucket list with our discounts on travel and accommodation
- Employee Share Scheme through Equate Plus
- Access to in-house financial and health services, internal 24/7 gym and End-of-Trip Facility
- Receive ongoing training and professional development
- Closing the Gender Gap in Super Balances FCTG paid super contributions during parental leave & top up payments when Flightie parents return to work for the first 2 years
- Preference for internal progression through Brightness of Future
- Global career opportunities in a network of brands and businesses at your fingertips
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs
- Opportunity to attend global awards events, including Global Gathering (Las Vegas 2022, Bali 2023 and Lisbon 2024)
- Various social events to promote networking, the celebration of wins, and sometimes just for fun
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
-
Executive Level 2
2 weeks ago
Brisbane, Queensland, Australia Australian Government Department of Health Full timeExecutive Level 2 - Health Security Unit DirectorThe Health Security Unit will provide leadership in the Australian Government intelligence sector supporting early detection and analysis of health threats to inform prevention, preparedness, and response activities. The HSU will collaborate with the interim Australian Centre for Disease Control (CDC) and...
-
Level 2 Support Technician
2 weeks ago
Brisbane, Queensland, Australia Smile IT Full timeGreat office environment in Tingalpa Career development and growth in the business Exposure and working with the latest TechWhy SmileIT Join an established and growing tech team, providing you with opportunities for career advancement and skill development. Work in a dynamic and collaborative team environment, surrounded by passionate and knowledgeable IT...
-
Telehandler Operator
2 weeks ago
Brisbane, Queensland, Australia Next Level Consulting Solutions Full timeHigh hourly rate for this short-term assignment Based in Collingwood Park Start Tuesday 18 July to Friday or SaturdayTelehandler operator - required for urgent start tomorrowFirst thing about this exclusive vacancy is that we are open to discuss the hourly rate. Our client has the exclusive management rights and is looking for someone who can help deliver...
-
Infrastructure & Data Operations Support Officer
2 weeks ago
Brisbane, Queensland, Australia Parliamentary Service Full timeThis role is pivotal in ensuring the seamless operation and optimisation of our server, infrastructure, cloud services, and data operations.Key Responsibilities:Technical Support: Provide robust technical support for server, infrastructure, cloud, and storage operations, including timely resolution of operational issues and escalation to vendors for Level 3...
-
Helpdesk Level 2
2 weeks ago
Brisbane central business district, Queensland, Australia TEKsystems Full timeTEKsystems, Inc Posted: 08/05/2023Location: Brisbane CBDEmployment Type: ContractJob ID:537976Job Summary:We have partnered with a leading brand in the superannuation space to help find a level 2 Service Desk Consultant. You will be the face of IT for all employees, being the go to person for everything technical.During this initial short term contract, you...
-
Seq Level 2
2 weeks ago
Brisbane, Queensland, Australia WorkPac Group Full time$4 5 per hour flat rate + Daily travel allowanceWork with a highly renowned Civil company and further grow your experienceOngoing role with immediate startAbout the CompanyOne of Australia's largest and reputable Civil & Construction companies operating for over 30 years across construction, mining and infrastructure. They work across various contracts...
-
Testing Officer Level 2
2 weeks ago
Brisbane, Queensland, Australia The State Of Queensland Full timeQueensland Treasury (Organisation site ) Technology; Operations & Enforcement; Queensland Revenue Office; Brisbane City An A05 Testing Officer - Level 2 vacancy is available in the Technology Division of the Queensland Revenue Office.The Testing team within the Platform Engineering branch has the responsibility to test all changes, enhancements and...
-
Level 2 Service Desk Technician
2 weeks ago
Brisbane, Queensland, Australia Michael Page Full timeJoin a dynamic IT team within a prominent Government agencyGenuine career path with opportunities for growth & developmentAbout Our ClientOur client is a well regarded Government body in Brisbane's CBD. Due to an internal promotion, a vacancy has been created within their highly collaborative IT department. Our client are a values driven organisation who...
-
Testing Officer Level 2
2 weeks ago
Brisbane, Queensland, Australia The State of Queensland Full timeQueensland Treasury(Organisation site )Technology; Operations & Enforcement; Queensland Revenue Office; Brisbane CityAn A05 Testing Officer - Level 2 vacancy is available in the Technology Division of the Queensland Revenue Office.The Testing team within the Platform Engineering branch has the responsibility to test all changes, enhancements and corrections...
-
Testing Officer Level 2
2 weeks ago
Brisbane, Queensland, Australia The State Of Queensland Full timeQueensland Treasury(Organisation site )Technology; Operations & Enforcement; Queensland Revenue Office; Brisbane CityAn A05 Testing Officer - Level 2 vacancy is available in the Technology Division of the Queensland Revenue Office.The Testing team within the Platform Engineering branch has the responsibility to test all changes, enhancements and corrections...
-
Helpdesk / Level 2 Support
2 weeks ago
Brisbane, Queensland, Australia Empire Careers Full timeLocation : BrisbaneJob Type : ContractJob Salary : CompetitiveAre you available immediately and looking for a short-term contract role over the Christmas period? Our client, a QLD Government Department, is seeking a motivated ICT Officer/Service Desk Level 2, to work within their organization providing technical issue resolution services to clients seeking...
-
Testing Officer Level 2
2 weeks ago
Brisbane, Queensland, Australia The State of Queensland Full timeQueensland Treasury (Organisation site ) Technology; Operations & Enforcement; Queensland Revenue Office; Brisbane City An A05 Testing Officer - Level 2 vacancy is available in the Technology Division of the Queensland Revenue Office.The Testing team within the Platform Engineering branch has the responsibility to test all changes, enhancements and...
-
Field Service Engineer Level 2
2 weeks ago
Brisbane, Queensland, Australia Smiths Detection Full timeSmiths Detection , part of Smiths Group , is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security.Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to...
-
Employee Services Officer
2 weeks ago
Brisbane, Queensland, Australia Parliamentary Service Full timeDo you want to work in a prestigious and historic institution that supports the Queensland Parliament? If so, you might be the perfect fit for our Employee Services Officer roleWe are looking for an Employee Services Officer to join our Payroll Services team at Parliamentary Services. You will be responsible for processing payroll and personnel related...
-
Service Level
2 weeks ago
Brisbane, Queensland, Australia Suncorp Group Limited Full timeTake the next step. Be part of something bigger at Suncorp.Sorry, we can't provide additional information about this job right now.Join Our Team as a Claims Manager - Terri Scheer DivisionWe currently have a Full-time 12-month contract available for a Claims Support Officer to join our CTP team based in Brisbane.Suncorp Group is looking for customer centric...
-
Field Service Engineer Level 2
2 weeks ago
Brisbane, Queensland, Australia Smiths Detection Full timeSmiths Detection , part of Smiths Group, is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security.Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to...
-
Field Service Engineer Level 2
2 weeks ago
Brisbane, Queensland, Australia Smiths Detection Full timeSmiths Detection , part of Smiths Group , is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to...
-
IT Service Desk Consultant Level 1
2 weeks ago
Brisbane, Queensland, Australia Queensland Treasury Full timeQueensland Treasury is looking for an experienced IT Service Desk Consultant | Level 1 / 2 to join the Information Services team.This is a great opportunity to join a vibrant team delivering quality frontline support services to Treasury's ICT clients.You will be resolving or coordinating the resolution of incidents and fulfilment of service requests to and...
-
Service Level
2 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full timeBrisbane OR SydneyGreat time to join the SIAM function after a significant transformation Build on your PowerBI and ServiceNow reporting experience Hybrid working, collaborative and supportive environment We're never just satisfied with how things are – because we know how things could be. And it's our expert Technology team who forge ahead every day to...
-
Casual Cleaning Monday 2 Friday no Weekend Work
2 weeks ago
East Brisbane, Queensland, Australia Call 2 Clean Full timeWe cover Some Eastern Suburbs, Northern Suburbs & Inner & some Eastern SuburbsCleaning Services Great hourly rate Super, plus Long Service Leave, plus Get paid for your travel time and kilometres?Call 2 Clean has a wonderful group of happy clients right across Brisbane'sOur clients are so impressed with our service, they keep referring their friends and we...