IT Support Technician L2

1 week ago

Melbourne, Victoria, Australia Six Degrees Executive Full time

Location:

  • Melbourne
  • Job Type:
  • Permanent
  • Salary:
  • Competitive
  • Contact:
  • Morgan Pearce
    Overview:
Six Degrees Executive have multiple opportunities with a partnered client in the Agricultural and Construction industry.

Our client is looking for a L2 IT Support Technician to join their supportive and fast-paced team. Excellent customer service, from users varying across both white-collar and blue-collar opportunities, is a must.

Position Overview:


This exciting opportunity entails being a crucial part of a team of IT professionals by directly reporting to the Service Desk Manager.

Your upbeat and engaging personality, combined with strong verbal and written communication skills, will be a key strength. This role offers upskilling and developing opportunities, with great mentors within the team. There is also a substantial rewards and benefits package that comes along with the role to ensure employee satisfaction and wellbeing

Your key responsibilities will include:

  • Ensure all tickets and service requests logged, diagnosed, prioritised and actioned (or escalated) in a timely manner.
  • Performing user account creation and maintaining appropriate user access to the various IS systems.
  • Ensure adherence to internal IT policies and procedures, while actively engaging in continuous development of systems and processes.
  • Assist with installations, configurations, and maintenance of IT hardware i.e., laptops, desktops, monitors, iPhones, printers, and other devices as required.
  • Assign and maintain IT assets to internal users and maintain strict data hygiene and record management according to internal governance.

To be successful in this role, you'll need to have:

  • 2+ years of Level 2 Support experience with a solid understanding of Windows 10, Microsoft Active Directory, Office 365, etc.
  • Be attentive and curious about assisting employee needs.
  • Professional and adaptive customer service skills, with the ability to communicate technical issues in a nontechnical format
  • Good time management, multitasking, and organisation ability.
To learn more about this exciting opportunity, please contact Morgan Pearce at Six Degrees

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