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L2 Technician
1 week ago
L2 Technician:
- Job ID:
7bb4cddd:
- Job Category:
information-technology:
- Location:
notting-hill-:
- Job's Advertised Area:
- Notting Hill
- Salary on offer:
To be discussed
- Fantastic Work Environment & Team
- High customer satisfaction driven environment
South Eastern
- Eastern suburb location
Role:
- Support users with all kind of technical issues
- Ensure high level to customer engagement and satisfaction
- Provide technical support to nontechnical end users in a userfriendly language
- This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
- Truly proactive and is closely aligned with ITIL Problem Management
Skills:
- MS Windows Server Administration
- Exchange Server / Exchange Online / Office 36
- SQL Server Administration
- Hyper-V & VMWare Administration
- Networking Skills (Routing / NAT / VLAN)
- Troubleshooting skills across multiple technologies
- Desktop Support
Requirements:
- Charismatic
- Ability to genuinely connect with, understand, and help people.
- Attention to detail and a pride in the quality of work.
- A strong desire & motivation to grow and develop.
- A good sense of humour.
- ITIL knowledge or certification (desired).
- Demonstrated academic ability in the IT industry (TAFE or Univ. Qualification)
- Minimum 5 years experience in a Service Desk / Incident Management Role.
- Experience with a ticketing system for job management (ideally ConnectWise).
- Australian Citizen or Permanent Resident
- Strong table tennis skills (not strictly essential, but nice to have)
- Relevant industry certifications (prefered)
What is on offer:
- Base Salary + Super
- Permanent position
- Excellent client engagement role
- Excellent office & culture where people enjoy their job, and always learn a lot
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