L2 Technician

1 week ago


Melbourne, Victoria, Australia Appetency Recruitment Services Full time

L2 Technician:

  • Job ID:

7bb4cddd:

  • Job Category:

information-technology:

  • Location:

notting-hill-:

  • Job's Advertised Area:
  • Notting Hill
  • Salary on offer:


To be discussed
  • Fantastic Work Environment & Team
  • High customer satisfaction driven environment


South Eastern
  • Eastern suburb location
Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

Role:

  • Support users with all kind of technical issues
  • Ensure high level to customer engagement and satisfaction
  • Provide technical support to nontechnical end users in a userfriendly language
  • This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
  • Truly proactive and is closely aligned with ITIL Problem Management

Skills:

  • MS Windows Server Administration
  • Exchange Server / Exchange Online / Office 36
  • SQL Server Administration
  • Hyper-V & VMWare Administration
  • Networking Skills (Routing / NAT / VLAN)
  • Troubleshooting skills across multiple technologies
  • Desktop Support

Requirements:

  • Charismatic
  • Ability to genuinely connect with, understand, and help people.
  • Attention to detail and a pride in the quality of work.
  • A strong desire & motivation to grow and develop.
  • A good sense of humour.
  • ITIL knowledge or certification (desired).
  • Demonstrated academic ability in the IT industry (TAFE or Univ. Qualification)
  • Minimum 5 years experience in a Service Desk / Incident Management Role.
  • Experience with a ticketing system for job management (ideally ConnectWise).
  • Australian Citizen or Permanent Resident
  • Strong table tennis skills (not strictly essential, but nice to have)
  • Relevant industry certifications (prefered)

What is on offer:

  • Base Salary + Super
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture where people enjoy their job, and always learn a lot


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