L2 Service Desk Analyst

1 week ago


Melbourne, Victoria, Australia Profusion Group Full time

Company Overview
***Profusion is working with a global client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team.

Role Overview
***Working as an IT Service Desk Analyst you will work across L1 and L2 tickets joining an established Service Desk team who support a medium sized global corporate environment.

  • Responsible for Level 2 Service Desk support & administration including desktop and server, and management of incidents and service requests in Service Now.
  • Provide backup as interim Service Desk Manager to cover absences.
  • Includes investigation of Level 2 technical infrastructure issues.
  • Work with internal and external IT support teams to resolve user IT issues.
  • Role may occasionally require specific shift times (07:30 to 16:00) or (09:30 18:00) to support key onsite business activities.
  • Minimum of 2 days inoffice attendance per week

Role duties:

  • Enduser support
  • Ability to prioritise urgent tickets
  • System administration
  • Voice & Video Conferencing support
  • Network admin
  • IT Asset Management (Hardware & Software)
  • Liaising with business stakeholders

Skills & Experience

  • Minimum of 35 years' experience in IT Desktop Support in a corporate environment
  • Minimum of 12 years' experience as in a Team Leader or Manager role
  • Strong experience with Microsoft suite
  • ITIL knowledge
  • ServiceNow experience
  • Excellent communication skills both written and oral

What's on Offer
***This role offers a broad scope of work and a role where you can really make an impact to the business.

Some benefits include:

  • Professional working environment
  • Modern office close to a major CBD train station
  • Competitive bonus
  • Hybrid model WFH 2/3 days
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***- Profusion respect people, value diversity and are committed to equality._

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