L2 Service Desk Analyst
1 week ago
Company Overview
***Profusion is working with a global client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team.
Role Overview
***Working as an IT Service Desk Analyst you will work across L1 and L2 tickets joining an established Service Desk team who support a medium sized global corporate environment.
- Responsible for Level 2 Service Desk support & administration including desktop and server, and management of incidents and service requests in Service Now.
- Provide backup as interim Service Desk Manager to cover absences.
- Includes investigation of Level 2 technical infrastructure issues.
- Work with internal and external IT support teams to resolve user IT issues.
- Role may occasionally require specific shift times (07:30 to 16:00) or (09:30 18:00) to support key onsite business activities.
- Minimum of 2 days inoffice attendance per week
Role duties:
- Enduser support
- Ability to prioritise urgent tickets
- System administration
- Voice & Video Conferencing support
- Network admin
- IT Asset Management (Hardware & Software)
- Liaising with business stakeholders
Skills & Experience
- Minimum of 35 years' experience in IT Desktop Support in a corporate environment
- Minimum of 12 years' experience as in a Team Leader or Manager role
- Strong experience with Microsoft suite
- ITIL knowledge
- ServiceNow experience
- Excellent communication skills both written and oral
What's on Offer
***This role offers a broad scope of work and a role where you can really make an impact to the business.
Some benefits include:
- Professional working environment
- Modern office close to a major CBD train station
- Competitive bonus
- Hybrid model WFH 2/3 days
APPLY' button or contact
Dave on
***- Profusion respect people, value diversity and are committed to equality._
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