Customer Service and Dispatch Officer

1 week ago


Noble Park, Victoria, Australia Nationwide Group Full time

Customer Service and Dispatch Officer - Inbound Call Centre Support

We are currently seeking Customer Service & Dispatch Officers in our Noble Park office

Applications open 14th December

Interviews will commence 21st of December

  • Starting date 10th January 2023,
  • 2 weeks fully paid induction and training
- $24 - $29 per hour plus superannuation

  • Permanent,
  • Full time position
  • Onsite secure parking
  • Access to onsite Gym

Who we are
Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.


We are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.


About the role


This is not your average Call centre job Our fun and friendly call centre offers a challenging and varied role where every day is different.


The environment is fast-paced and busy, and the CSDC team is dedicated to ensuring our customers receive timely service every time.


Duties and responsibilities

  • Answer and manage inbound phone calls
  • Provide high level of customer service
  • Support customer service queries and providing updates and ETAs
  • Managing the job bookings from start to finish
  • Handling all customer enquiries, quotes and job bookings
  • Effectively allocating jobs to Tow Truck Operators to allow the best possible level of service to our customers
  • Overseeing all customer enquiries, quotes and job bookings
  • Customer service experience
  • Passion for exceeding customer service expectations
  • Strong written and verbal communication skills.
  • Excellent time management skills and ability to prioritise tasks.
  • Ability to communicate and work well with all types of customers.
  • Experience in a high paced environment
  • Proficient and clear communication skills
  • Proficient with computers and the ability to quickly learn new systems
  • Ability, meet KPIs, use initiative, and be resourceful

Why work with Nationwide group,
Apart from working with a cohesive, friendly and supportive team, we also offer:

  • Employee benefits program,
  • Roadside assistance membership,
  • Insurance and accommodation discounts.
  • Employee assistance program.
  • Professional development we've won awards for our investment in our people
  • Genuine opportunities for career progression we promote internally first.

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