Dispatcher

2 weeks ago

Noble Park, Victoria, Australia Nationwide Group Full time

We are currently seeking Dispatcher's at our head office in Noble Park

  • Employee benefits program


 Hybrid model
  • Flexible Working Arrangements
  • Professional development
  • Insurance and accommodation discounts
  • Access to onsite gym and cafe

Who we are
Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.

with a workforce of over 500 representatives and a fleet of over 250 vehicles operating nationally We are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.


About the role


As a Dispatcher you will work with a team of motivated and enthusiastic individuals who are dedicated to effectively allocating jobs to Tow Truck Operators (TTOs) to allow the best possible level of service to be provided to customers, ensuring our customers receive timely service every time.

You will all so be responsible for ensuring end to end delivery and maintenance of the highest level.

Duties and responsibilities

  • Plan and dispatch trucks in accordance with customer timeframes and workloads.
  • Responding to incoming calls with exceptional level of customer service.
  • Proactively maintaining a positive cando relationship with customers and drivers.
  • Ensure timely manner of job allocation in consultation with the other team members.
  • Support customer service queries and providing updates and ETAs.
  • Managing and handling all customer enquiries, quotes, and job bookings.
  • Effectively allocating jobs to Tow Truck Operators.
  • Previous experience in similar position (preferred)
  • Experience in dispatching and allocation of jobs, preferably in the transport industry
  • Strong communication skills, written and verbal.
  • Tech savvy; quick to learn new programs.
  • Excellent attention to detail and time management skills.
  • Ability to communicate and work well with all types of customers.
  • Ability to muti task and prioritise in a highpressure environment.
  • Sound judgement, high level of accuracy and critical thinking.
  • Ability, meet KPIs, use initiative, and be resourceful.
  • Adaptable nature and ability to work as a team in a support role.

Why work with Nationwide group,
Apart from working with a cohesive, friendly, and supportive team, we also offer:

  • Roadside assistance membership,
  • Employee assistance program.
  • Genuine opportunities for career progression we promote internally first.

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