Dispatch & Resource Manager

1 week ago

Noble Park, Victoria, Australia RACV Full time
RACV Head Office | Noble Park Location | CBD Location

  • Permanent Full Time | Hybrid Working
  • Competitive Salary | Discount on RACV Products

Great things start here
Challenge yourself, inspire others, make a difference - it all starts here. At RACV, we're proud to be there for every Victorian.

Whether it's on the side of the road, a trip down the coast or inside our stores, we're in the community and a big part of their everyday.

When you join the journey at RACV, you'll find more than just a job. It's your chance to be part of something bigger.

About the Opportunity
Reporting to Manager - Metro Road Services the Dispatch and Resource Manager is responsible for monitoring 'real time' on road service activities to ensure effective and efficient

delivery of roadside assistance in line with corporate and departmental key performance indicators.

Other responsibilities will be:

  • Ensuring the required service vehicles are available as required and managing service van nonconformance with the area manager or contract proprietor.
  • Scheduling patrol holidays, training and any adhoc patrol meetings to minimise the impact on the delivery of efficient roadside assistance.
  • Ensure appropriate staffing within the Resource department to effectively and efficiently dispatch roadside assistance jobs to service providers across Victoria.
  • Provide short term backfill duties during Resource Coordinator absences.
  • Forecasting metropolitan van requirements using predictive modelling tools.
  • Reviewing and challenging existing systems & processes to improve forecasting & rostering delivering improved network productivity and efficiencies

This could be just the right role for you


The Dispatch and Resource Manager will have the ability to communicate with all levels of staff - Management, frontline and other business units as well as excellent verbal, written and communication skills and the ability to cope with pressure, multiple priorities and tight deadlines.


What you'll need to be successful

  • Minimum 2 years' experience and exposure in forecasting and resourcing environments.
  • Thorough Understanding of Workforce Management processes.
  • Proven experience in coaching and mentoring staff.
  • Thorough experience in building, culturally changing and managing a team of people.
  • Sound experience in commercial contract negotiations

The RACV difference
You'll make a difference. We're invested in making your work meaningful and relevant.

As employees, our benefits make us customers too, meaning your work has a direct impact on your own brand experience.

Guided by our values and commitment, that care isn't just in our work, but extends to doing good for those around us.


Application process
Submit your CV.

  • Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment._
  • How to apply:
  • If you have
    NOT registered with our Online Application System, you can begin your Application

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