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Area Service Representative
3 months ago
About the Role
This position is primarily responsible for driving Melbourne's branch service business through providing high quality support, assistance, and guidance to our customers.
Key Duties & Responsibilities:
- Visiting customers and determining their repair and maintenance needs.
- Working closely with Sales and Service Managers to build a unified total solution approach for new and existing business.
- Spearhead conquest retail growth within area, offering potential new customer's fixed price servicing arrangements.
- Working with customers to quote and book service and repair work.
- Liaising with Field Service and Workshop personnel to meet customers' expectations.
- Maintaining communication with internal and external customers.
- Compiling and reporting appropriate market information (i.e. competitor information);
- Ensure all new customers and their equipment are set up correctly in ERP system with the correct billing information and credit limits approved in line with policy.
- Visit customer sites to build relationships, resolve service issues, and maintain/develop servicing arrangements to exceed customer's expectations.
- Grow service levels through selling and promoting service options to existing and potential customers.
Skills and Experience:
- Motor mechanics trade qualification or similar.
- Previous experience in sales/service with direct customer contact is mandatory.
- Experience with Construction equipment preferred but not essential.
- Excellent verbal and written communication, and ability to convey technical information in a simple but meaningful way.
- Strong negotiation skills.
- Excellent customer service skills.
- Strong ability to manage and prioritise workload
- Intermediate computer literacy and experience with ERP systems.
Our commitment:
How to Apply
About the Company
Toyota Material Handling Australia (TMHA) is Australia's number one forklift company.
TMHA is fully owned by the Toyota Industries Corporation (TICO). TICO is a Japanese multicultural manufacturer and global leader in forklift manufacturing and retail distribution.
TMHA is the exclusive Australian retailer for new sales of the world-renowned Industrial Equipment.
Due to TMHA's structure and close relations with the factories, TMHA provides its employees with the industry best accredited product trained technical support.
TMHA's is a strong, financially secure business with a great future ahead and prime focus on the development of our people.
