Remote Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Canon Full time
Long term development opportunity in a growing organisation

  • Unlimited potential for professional growth
  • Be part of a collaborative team culture

About us


Canon is the world's leading imaging organisation, and actively inspires with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible.

Whether for consumers or professionals, Canon continues to research technologies to bring more beauty, more clarity and more innovation to the world of imaging.


About the Role


Technical Services is responsible for providing hardware and software support for direct customers, Canon business partners and our field technicians.

The Remote Support Specialist (as part of Technical Services) is responsible for providing ongoing customer support & suggest improvements. This is a Sydney based role that reports to the Team Leader - Technical Services.

Main Duties

  • Managing escalations and logging of service call requests to help contribute to financial goals and success on all product groups
  • Resolving customer problems and queries in an effective and timely manner
  • Solving customer problems and inquires via an inbound queue taking in to account MDS and current SLA's
  • Providing afterhours support for CPP customers (where necessary) on ImagePress equipment
  • Handling all customer issues through to resolution, even if escalated to Technical Services
  • Managing and provide support for eMaintenance alerts, to prevent unnecessary calls being logged by auto scheduler, to actively address machines that have delays or stopped communicating to UGW
  • Processing eConsumable alerts in line with the current SLA and manage business customers stock levels
  • Providing recommendations for improvements and changes

About You


To be successful in this role, you will possess good communication skills & ability to confidently interact with the customer.

Previous Customer service / Helpdesk environment experience is desirable.

Key Skills & Experience include

  • Exposure to handling customer queries and escalations.
  • Abilities to communicate to all staff at all levels
  • Proven ability in phone based problem solving
  • Previous experience with Computers and peripherals
  • Proven ability with IT and networking
  • Proven ability with Windows OS and Macintosh OS
  • Qualifications in IT/Networking desirable


In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm.

We'll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support.

We believe in the power of an inclusive and diverse workforce.

We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.

Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

  • Marketplace Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    13739 | Marketplace Specialist / Product ListerSchedule:- Monday to Friday- AUS 9:00 AM to 6:00 PM AEST- PH 7:00 AM to 4:00 PM AESTClient Information:The client has been operating since 1935 offering a wide range of unique hobbies, models, games, toys, and more to captivate and engage their audience.Objective:As a Marketplace Specialist, your main goal is to...

  • Sales Administration and Client Management Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Job Title: Sales Administration and Client Management SpecialistWork Type: Full TimeLocation: Remote, Australian Eastern Standard Time (AEST) schedule, Monday to FridayJob Description:We are looking for a proactive and detail-oriented individual to join our team as a Sales Administration and Client Management Specialist. You will assist with client...

  • Remote Digital Marketing Specialist

    2 weeks ago

    Sydney, New South Wales, Australia DATA WORLD Full time

    Key Responsibilities: Develop and execute digital marketing strategies that support company objectives and goals Monitor and analyze campaign performance, providing regular reports and insights to optimize performance Collaborate with our marketing team to develop engaging content for digital campaigns, including copy, graphics, and video content Identify...

  • Virtual Assistant and Front Line Support

    2 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Job Title: Virtual Assistant and Front Line SupportSchedule: Monday to FridayAUS 9:00 AM to 5:00 PM AESTPH 7:00 AM to 3:00 PM PHTWhy Opt for Remote Staff?Work 100% from Home. No office-based setups. Manage your time effectively and enjoy work-life balance.Over 15 years in the remote work industry. We've assisted over 8K Filipinos in kickstarting virtual...

  • Account Executive

    2 weeks ago

    Sydney, New South Wales, Australia Remote Full time

    As part of our expansion of Sales team. Remote is planning to open a number of Account Executive roles through quarters 2/3 of 2024. By applying to this posting, you are registering your interest in a future role at Remote. We will let you know of the outcome of your application, including to let you know we are keeping you in mind for an upcoming role.What...

  • Account Executive

    2 weeks ago

    Sydney, New South Wales, Australia Remote Full time

    About Remote:All of our positions are fully remote. You do not have to relocate to join usThe position:This is an exciting time to join Remote and make a personal difference in the global employment space as a full time Account Executive - ANZ, joining the launch of our APAC Sales team.What this job can offer you:Meet and exceed sales quota. Manage the...

  • Research and Outreach Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Employment Type: Full TimeSchedule: 9am to 6pm, NZT (5:00am to 2pm Manila Time)The Research and Outreach Specialist will play a critical role in supporting our investment firm by conducting industry research, identifying key business contacts, and consolidating information. The role involves significant online research and occasional outbound sales calls to...

  • Digital Marketing Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    JO 3788 | Digital Marketing SpecialistStatus: Part-time/20 hours a weekSchedule: Monday - Friday/ or 10AM - 2PM AEST 12-4PM Responsibilities:Develop and implement digital marketing strategies.Plan and execute campaigns across Google Ads, social media, email, and content marketing.Optimize content for social mediaCollaborate to create engaging content for...

  • Compliance Data Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Role ObjectiveA Client Relations Executive builds and preserves trusting relationships with clients, consisting of Remote Workers and international businesses. He/she ensures a low staff turnover rate by acting as a mediator between the representatives of a client company and the Remote Workers. He/she handles a minimum of 25 accounts and on a daily basis...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Assignar Full time

    Remote-first role Mission driven tech company Fast growing, friendly and collaborative teamAbout us:We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to present and...

  • Client Services Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Job Title: Administrative Assistant at Melissa Gomez's TeamSchedule: 8 AM - 5 PM CSTObjective: Enhance business efficiency and revenue by providing top-notch administrative support and outstanding customer service.Technical Requirements:Access to backup power to ensure seamless operation during outagesBackup internet in case of broadband failureMinimum...

  • International Malt Specialist- Australia Commercial · Sydney · Fully Remote

    2 weeks ago

    Sydney, New South Wales, Australia Whyteandmackayltd Full time

    Job Title: International Malt SpecialistFunction: Commercial, Developing MarketsLocation:Sydney, with occasional travel required across AustraliaContract: Full Time / Permanent -38 hours per week, Monday to Friday, flexibility with start and finish times based on times that trade is open. With the nature of the role, there will be a regular requirement to...

  • Draftsperson Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Mechanical Drafting SpecialistWe are seeking an experienced Mechanical Drafting Specialist to join our clients team.All Applicants must be Australian/New Zealand Citizens OR Permanent Residents.Location: MascotAbout the company: Our client, a leading infrastructure, service, and operations business, is now investing heavily in its organisation and has a...

  • admin assistant

    2 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    ADMIN ASSISTANTPart-TimeMondays to Fridays,AEST:1:00 PM to 5:00 PM (4 hours a day), 20 hours a weekMondays to Fridays, Philippines Time: 11:00 AM to 3:00 PM (4 hours a day), 20 hours a weekKey Responsibilities:Convert Excel files to CSV format as required.Upload and manage documents using various web portals.Clean and organize data to ensure accuracy and...

  • Procurement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Technology People Australia Full time

    Procurement Specialist Technology Remote 612monthsThis is a great time to join a prestigious, well known Australian client. This client undergoing a major technology transformational change over the coming years and needs a strong procurement specialist to help along the way.Key Skills: Developing category plans, sourcing strategies as well as supplier...

  • Digital Marketing Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    The ideal candidate will be an expert in SEO, content creation, and digital marketing, with a minimum of 3 years of experience. Responsibilities include improving search engine rankings, creating engaging content, developing link-building strategies, and managing email marketing campaigns. Proficiency in tools like Google Analytics, SEMrush or Moz, Shopify,...

  • Support Specialist Reward

    2 weeks ago

    Sydney, New South Wales, Australia Uplift Recruitment Full time

    Flexible working arrangements Ongoing development opportunities to advance your skills and career Awardwinning companyAs a Support Specialist, you will play a crucial role in assisting clients with system navigation and troubleshooting issues through our client's SaaS platform.If you are passionate about delivering exceptional customer support and have a...

  • Psychiatrist, Remote

    2 weeks ago

    Sydney, New South Wales, Australia Mediix Full time

    We are currently seeking experienced Psychiatrists to conduct assessments remotely for a leading provider of mental health services for veterans, committed to ensuring they receive the support and care they deserve.As a Psychiatrist, you will be responsible for conducting 291 assessments for veterans. Each assessment takes approximately 45 minutes to conduct...

  • Technology Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Lifestyle Solutions Full time

    $ $85000 pa pending experience, plus 10K on call allowance:Hybrid WFH flexibility available + salary sacrificing**:- Sydney location with need to travel to other work sites as requiredAbout the roleThe key objectives of the role include:Deployment of software and hardware devices to staff and services as required Use remote tools and diagnostic utilities to...

  • Application Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Snow Software Full time

    Job Description:Application Support Specialist will need an exceptional focus on quality customer support. The role will encompass providing technical support to our large customer and partner base, resolving issues by utilizing widely available resources, teams and your own skills and experience.This is a Hybrid position, we do expect employees come to the...