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Support Specialist Reward

3 months ago

Sydney, New South Wales, Australia Uplift Recruitment Full time
Flexible working arrangements

  • Ongoing development opportunities to advance your skills and career
  • Awardwinning company


As a Support Specialist, you will play a crucial role in assisting clients with system navigation and troubleshooting issues through our client's SaaS platform.


If you are passionate about delivering exceptional customer support and have a background in software/IT support, this is an excellent opportunity to advance your career within a fast-growing tech company with ambitious goals and dynamic team.


About the role:

  • Conduct remote support sessions to investigate and replicate reported issues, documenting findings for escalation when necessary
  • Develop indepth knowledge of all the company's systems and collaborate with the escalations team to enhance service delivery.
  • Meet operational KPIs, such as ticket closures, response time, and Customer Satisfaction (NPS), ensuring exceptional service quality.

About you:

  • Previous experience in a software/IT support role
  • Prior experience in a support call centre
  • Excellent communication skills with the ability to convey information clearly, both internally (team) and externally (customers and business partners)
  • General understanding of technology and proficiency in troubleshooting techniques through phone communication
  • Detailoriented approach and demonstrated problemsolving ability

About the perks:

  • Health and wellness programs, including free gym memberships
  • Generous leave policies
  • Reward and recognition program
  • Free breakfast, lunch, coffee and fully stocked bar fridge
  • Onsite and offsite team events
  • Chillout zone with ping pong, pool, and gaming consoles