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Customer Resolution And Feedback Team Leader
3 months ago
- Adelaide Light Square or Tonsley Campus
ASO5 salary range:
$84, $94, Super
- Full-time opportunity
About TAFE SAAwarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.
By working with TAFE SA, you'll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.
About the Role The Customer Resolution and Feedback Team Leader is a pivotal role, leading the Customer Management Team within the Student Experience Directorate.
The aim is to provide timely, accurate and empathetic responses to our varied customer base and communicate trend analysis internally.
Fundamental to this role is providing leadership, mentoring and coaching to direct reports in their workgroup to achieve workgroup goals, develop and strengthen linkages across TAFE SA, other agencies and Industry.
The Customer Resolution and Feedback Team Leader will work with Directors, Education Managers, other Managers and Customer Resolution Officers in coordinating and ensuring the timely resolve of complex and sensitive complaints and negotiations in accordance with the complaints handling framework and approved guidelines.
For further information please refer to the Role Descriptor.Special Conditions The successful applicant is required to demonstrate having a valid Working with Children Check (WWCC) prior to being employed.
Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).Out of hours work will be required.
Intrastate and interstate travel may be required.
Incumbent will be required to participate in the department's Performance Development Program
Please refer to the attached Role Descriptor for all Special Conditions.
Application Instructions All applications must be submitted online.
For further information on how to apply for this position, please refer to the attached application guidelines and Role Descriptor Customer Resolution and Feedback TLdr ASO5 RD 15 Mar24
Your application must address the key selection criteria in the Role Description.
Inclusion and Flexibility Statement At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful.
We do not accept discrimination, harassment, or violence of any kind.
As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people and people living with disability.
TAFE SA offers a range of work options to attract and retain great staff, including part-time.We support employees to manage their work-life balance at all stages of their lives.
Applicants are encouraged to discuss the flexible working arrangements for this role.
Enquiries Christine Inkster Manager Student Engagement and
Customer Service Ph:
E: Christine.
#J-18808-Ljbffr
