Customer Service Representative

1 week ago

Welshpool, Australia Shred-X Full time

We currently have an exciting full-time opportunity available for a motivated, professional, and customer-focused Customer Service Representative to join our team based at our Welshpool branch.


  • Permanent Full Time Role with a Public Listed Company
  • Market competitive salary
  • Reward and Recognition Program, Shopping discounts


Shred-X is a fast paced and growing company committed to exceptional customer service and the development of innovative and sustainable practices.

We are seeking a person with a high standard of customer service excellence who is committed to servicing existing clients and building relationships with our new clients.


You will be joining a team re-known for their high standard of service and sales excellence to existing and new clients.

The scope of the role will see you play an integral part in providing high quality customer service and support for all Shred-X Secure Destruction clients and stakeholders.

You will need to be a problem solver and proactive to ensure your service delivery remains first class.

Role & Responsibilities:

  • Ensuring customers receive efficient service and timely responses to queries.
  • Responsible for contacting and liaising with customers regarding queries or issues related to services.
  • Present new products and services and enhance existing relationships.
  • Liaise with sales team and take overflow of phone calls when required.
  • Liaise with operations/logistics team to receive priority route decisions, as well as providing ongoing feedback to customers on the resolution of incidents and requests.
  • Build and maintain relationships with team members nationally and its customers.
  • Utilise problem solving techniques.
  • Maintain uptodate working knowledge of cloudbased CRM and invest in learning and development.
  • Participate in team, coaching and development meetings, annual performance reviews and adhere to occupational health and safety training standards and ongoing training.
  • Willingness to be cross trained within the departments.
  • Front desk/Reception coverage as required.
  • Other administration tasks.

We are looking for:

  • Previous customer service experience.
  • A high level of attention to detail and ability to anticipate issues.
  • A great communicator with excellent verbal and written communication skills.
  • An enthusiastic, independent person who loves building customer relationships, and be who is passionate about providing exceptional customer service every time.
  • A reliable, hardworking, and honest person with a mature approach.
  • A team player and proactive selfstarter who can work autonomously, with a drive to help all customers.
  • A cheerful and professional customer service and telephone manner.
  • Competent skills in Microsoft office suite, preferably with experience with a cloudbased CRM.

What is in it for You?

  • We are a growing, successful business
  • Great benefits including employee shopping discounts
  • Employee reward and recognition program
  • Company uniform
  • Employee Assistance Program


As part of the Shred-X team you have access to company benefits such as career progression opportunities, employee discounts at over 300 retailers, supportive team environment and inclusive team atmosphere.

  • Customer Service Representative

    3 weeks ago

    Welshpool, Australia Auto Parts Group Pty Ltd Full time

    Supportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours **About Auto Parts Group**: At Auto Parts Group (APG), we aspire to be Australia’s leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers _"Real Advantage"_ You’ll be...

  • Customer Service Representative

    4 weeks ago

    Welshpool, Australia Shred-X Full time

    We currently have an exciting full-time opportunity available for a motivated, professional, and customer-focused Customer Service Representative to join our team based at our Welshpool branch. - Permanent Full Time Role with a Public Listed Company - Market competitive salary - Reward and Recognition Program, Shopping discounts Shred-X is a fast paced and...

  • Customer Service

    3 weeks ago

    Welshpool, Australia Totally Workwear Full time

    **ABOUT US** Totally Workwear is a market leader in the supply of workwear, PPE and corporate image wear nationally. We represent iconic brands such as King Gee, Hard Yakka, Steel Blue, Blundstone and FXD to name a few. TwwGlobal is a highly successful family owned business that includes a dedicated Commercial Sales division, together with an extensive...

  • Customer Support Representative

    4 weeks ago

    Welshpool, Australia Komatsu Full time

    **The Opportunity**: Join Our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter: This role at the Customer Support Centre offers a prime opportunity to contribute significantly to our internal and external customers' needs. You will be the key point of contact for queries related to parts interpretation, quotes, sales...

  • Customer Support Representative

    4 weeks ago

    Welshpool, Australia Komatsu Australia Full time

    **Job no**: 1824 **The Opportunity**: Join Our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter: This role at the Customer Support Centre offers a prime opportunity to contribute significantly to our internal and external customers' needs. You will be the key point of contact for queries related to parts interpretation,...

  • Customer Support Representative

    8 hours ago

    Welshpool, Australia Komatsu Full time

    **The Opportunity**: Join Our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter: This role at the Customer Support Centre offers a prime opportunity to contribute significantly to our internal and external customers' needs. You will be the key point of contact for queries related to parts interpretation, quotes, sales...

  • Customer Support Representative

    1 week ago

    Welshpool, Australia Komatsu Full time

    The Opportunity:Join our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter.This role provides high level support to internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveriesOther duties include: Delivery of highquality parts interpretation in a timely and...

  • Customer Support Representative

    1 week ago

    Welshpool, Australia Komatsu Full time

    The Opportunity:An exciting opportunity has arisen for a Customer Support Representative/ Spare Parts Interpreter to join our Customer Support Centre based in Welshpool on a month fixed term basis. This role provides high - support to internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveries.Other...

  • Customer Support Representative

    1 week ago

    Welshpool, Australia Komatsu Full time

    The Opportunity:An exciting opportunity has arisen for a Customer Support Representative/ Spare Parts Interpreter to join our Customer Support Centre based in Welshpool. This role provides high support to internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveries.Other duties include: Delivery of...

  • Customer Support Representative

    1 week ago

    Welshpool, Australia Komatsu Australia Full time

    Job no: 6266The Opportunity:An exciting opportunity has arisen for a Customer Support Representative/ Spare Parts Interpreter to join our Customer Support Centre based in Welshpool. This role provides high support to internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveries.Other duties include:...

  • Customer Service Representative

    1 month ago

    Welshpool, Australia people2people Full time

    **The Company**: A leading supplier and distributor of industrial supplies to the agriculture, farming and mining industries is seeking an Account Manager and Business Development Manager to join their team. **The Role**: As an Account Manager, your responsibilities would include, but not be limited to: - Processing counter, phone and online orders, as...

  • Customer Service Representative

    3 weeks ago

    Welshpool, Australia people2people Full time

    **The Company**: A leading supplier and distributor of industrial supplies to the agriculture, farming and mining industries is seeking an Account Manager and Business Development Manager to join their team. **The Role**: As an Account Manager, your responsibilities would include, but not be limited to: - Processing counter, phone and online orders, as...

  • Technical Service Representative

    4 weeks ago

    Welshpool, Australia Komatsu Full time

    Global OEM who will invest in your development and training. - Recognition and awards with fantastic employee benefits and a family focus. - Permanent role with stability. **The Opportunity**: Komatsu is offering a unique chance for skilled HD Fitters or HV Electricians to join our team as **Technical Service Representatives **providing support across Rio...

  • Technical Service Representative

    4 weeks ago

    Welshpool, Australia Komatsu Australia Full time

    **Job no**: 661 - Global OEM who will invest in your development and training. - Recognition and awards with fantastic employee benefits and a family focus. - Permanent role with stability. **The Opportunity**: Komatsu is offering a unique chance for skilled HD Fitters or HV Electricians to join our team as **Technical Service Representatives **providing...

  • Customer Service

    1 week ago

    Welshpool, Australia Totally Workwear Full time

    ABOUT USTotally Workwear is a market leader in the supply of workwear, PPE and corporate image wear nationally. We represent iconic brands such as King Gee, Hard Yakka, Steel Blue, Blundstone and FXD to name a few.TwwGlobal is a highly successful family owned business that includes a dedicated Commercial Sales division, together with an extensive retail...

  • Technical Service Representative

    4 weeks ago

    Welshpool, Australia Komatsu Australia Pty Ltd Full time

    The Opportunity:Komatsu is offering a unique chance for skilled HD Fitters or HV Electricians to join our team as Technical Service Representatives providing support across Rio Tinto sites in the West, East, and Central Pilbara regions.In this role you will be managing the fleet health of all Komatsu Electric Wheel Loaders -WE1350, WE1850, WE2350.You’ll be...

  • Technical Service Representative

    3 weeks ago

    Welshpool, Australia Komatsu Australia Pty Ltd Full time

    The Opportunity:Komatsu is offering a unique chance for skilled HD Fitters or HV Electricians to join our team as Technical Service Representatives providing support across Rio Tinto sites in the West, East, and Central Pilbara regions.In this role you will be managing the fleet health of all Komatsu Electric Wheel Loaders -WE1350, WE1850, WE2350.You’ll be...

  • Customer Service Officer

    4 weeks ago

    Welshpool, Australia Totally Workwear Full time

    **ABOUT US** Totally Workwear is a market leader in the supply of workwear, PPE and corporate image wear nationally. We represent iconic brands such as King Gee, Hard Yakka, Steel Blue, Blundstone and FXD to name a few. TwwGlobal is a highly successful family owned business that includes a dedicated Commercial Sales division, together with an extensive...

  • Customer Service Officer

    8 hours ago

    Welshpool, Australia Totally Workwear Full time

    **ABOUT US** Totally Workwear is a market leader in the supply of workwear, PPE and corporate image wear nationally. We represent iconic brands such as King Gee, Hard Yakka, Steel Blue, Blundstone and FXD to name a few. TwwGlobal is a highly successful family owned business that includes a dedicated Commercial Sales division, together with an extensive...

  • Technical Services Representatives

    1 week ago

    Welshpool, Australia Komatsu Full time

    The OpportunityExplore a rare opportunity with KomatsuWe're inviting proficient HD Fitters and HV Electricians to join us as Technical Service Representatives & Product Support Advisors, delivering support across client sites throughout Western Australia.As a key player, you'll have the option to oversee the fleet health of either of these fleets: Komatsu...