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Customer Support Representative

4 months ago

Welshpool, Australia Komatsu Australia Full time

**Job no**: 1824

**The Opportunity**:
Join Our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter:
This role at the Customer Support Centre offers a prime opportunity to contribute significantly to our internal and external customers' needs. You will be the key point of contact for queries related to parts interpretation, quotes, sales orders, and deliveries. In addition, your responsibilities encompass:
Delivering precise and timely parts interpretation by analysing parts manuals and other resources to ensure accurate parts supply

Providing customers with reliable estimates of lead time and costs, harnessing Komatsu's inventory, and parts pricing systems

Championing our company and its products by maintaining a positive outlook, adhering to quality assurance procedures, promptly identifying issues, and proposing effective solutions

Proactively engaging with customers to enhance sales, while offering tailored solutions that demonstrate your commitment to exceptional service

Elevating the customer experience by delivering outstanding service that leaves a positive impact

**Role Located**:Welshpool

**Komatsu benefits**:

- ** Families Policy**:16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**:Company funded Income Protection Insurance
- ** Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Yearly Bonus**: Potential to receive a yearly bonus
- ** Referral Program**: $3000 referral payment for referring a successful new employee to Komatsu

**What we are looking for**:

- Excel in a dynamic environment that requires swift decision-making
- Exceptional customer service prowess and knack for fostering robust professional relationships
- Intermediate to advanced skills in the Microsoft suite; prior experience with Microsoft AX is highly regarded
- While not mandatory, familiarity with mechanical equipment and aptitude will be a plus
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._
- Published on 15 Nov 2023, 11:38 PM