Front Office Administration, Guest Services

1 week ago


Doncaster East, Victoria, Australia Crystal Brook Communities Pty Ltd Full time
Front office, guest services & housekeeping role at a fantastic Holiday Park.

We are an excellent team with strong management seeking an outgoing, guest-focused team member.

Duties & Responsibilities

  • Your role will be primarily in the front office area with your main responsibility to deliver an exceptional guest experience.
  • Part of your role will also include housekeeping duties, with the split between front office and housekeeping being dependent on park occupancy and cleaning team availability.
  • You will be the "face of the park" and create a positive impression for our customers through the guest reservation process and interactions with our permanent residents. You will also manage the financial sales aspect of accommodation bookings, tracking and reporting revenue figures and encouraging return bookings.
  • This role involves interacting continually with customers and maintaining strong engagement with a positive and friendly approach at all times.
  • Actively supporting any sales and marketing programs and activities.
  • There will be a significant financial portion to the role from handling payments to managing the daily banking process and various other accounts, invoice processing and support functions to the Park Manager.
  • Working with the Housekeeping and Maintenance teams to ensure all rooms are turned around quickly and maintenance items are identified and attended too as soon as possible.

Your Skills & Experience
Excellent interpersonal & communication skills
-
Experience working within an accommodation-based business in a reception or front office capacity, managing reservations:

  • Competent using RMS 9.0+ or similar reservations management systems. Preferred but not essential, as training can be provided.
  • Strong customercentric approach to business
  • Competent using computer systems, including Microsoft Outlook and Excel.
  • Police Clearance
  • Attention to detail, flexible and reliable
  • Passion for delivering outstanding customer service with a people/community focus mind

Schedule:

  • 8 hour shift
  • Day shift

COVID-19 considerations:
Adhering to all authority mandated requirements

Work Location:
In person

Expected Start Date: 01/09/2023

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