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Front Office Manager

3 months ago

Doncaster, Victoria, Australia MERCURE Full time
Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Mercure Melbourne Doncaster is a newly built 183 room hotel is Australia's first of the next generation Mercure brand, introducing approachable elegance in an untouched
pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite
fitness centre and expansive outdoor terraces with views from the Yarra Ranges to the
CBD.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description:

The Front Office Manager will be responsibilities will include (but not limited to):

  • Assist in developing, implementing and maintaining procedures; and drive service initiatives for Front Office;
  • Ensure the highest levels of productivity;
  • Efficiently and proactively manage guest feedback, implementing changes to prevent reoccurrence;
  • Collaborate with other leaders to meet shared goals and responsibilities;
  • Lead by example and empower the team to focus on a positive guest experience at all times and
  • Manage and activate the loyalty experience for our valued members
  • Drive loyalty engagement and enrolments.

Qualifications:

  • Front Office Management experience in a hotel with proven success;
  • A positive, solutionsbased focus with strong strategic thinking and the ability to forward plan successfully;
  • Experience in coaching and developing a team with a passion for performance and development;
  • Excellent time management skills;
  • A desire to grow your skills and progress your leadership experience;
  • The ability to work flexibility and
  • Previous experience with a PMS
  • Opera Cloud will be highly regarded
Additional Information

The Mercure brand is part of the Accor Group.

As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands.


Just a few of the perks include:

  • Ongoing career and professional development opportunities.
  • A rewarding work environment.
  • Global discounts on hotels & Food and Beverage.


With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.


Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.