Member Engagement Coordinator

2 weeks ago

Sydney, New South Wales, Australia RACGP Full time
  • Member Experience
  • Marketing & Commercial
  • Sydney
  • Full Time, Permanent

30/5/2024

  • Leading National Health and Education member-based organisation
  • Full time, permanent opportunity with Sydney location and WFH options
  • $102,147 p.a, plus 14% Superannuation and 17.5% annual leave loading

About the RACGP
The Royal Australian College of General Practitioners (RACGP) is the voice of general practitioners (GPs) in our growing cities and throughout rural and remote Australia. For more than 60 years, we've supported the backbone of Australia's health system by setting the standards for education and practice and advocating for better health and wellbeing for all Australians.

We foster the future of general practice through our profession-led, community-based training model for the Australian General Practice Training Program and other training pathways. We train GPs to deliver quality, whole-person care to patients across Australia, support their ongoing professional development and provide a point of connection for GPs serving communities in every corner of the country.

We're committed to diversity and social inclusion and encourage applications from people who identify as Aboriginal and/or Torres Strait Islander, people with disability and people from culturally diverse backgrounds. If you require any support or adjustments to participate in any stage of our recruitment process, please let us know in your application.

About you
As our, Member Engagement Coordinator, you will be a part of the Member Engagement team; providing services to the regional faculties and will work to ensure these activities are regionally considered and relevant. You possess the following:

  • Tertiary qualification or demonstrated experience in event management, project management, communications or marketing or similar.
  • Demonstrated experience in a successful communications and event management role.
  • Strong customer service focus with high level of attention to detail and organisation skills.
  • Excellent communication skills – able to communicate effectively and build strong collaborative relationships with all levels of staff, management, and internal and external stakeholders.
  • Demonstrated ability to train, guide, coach and provide advice to others within a team.
  • Demonstrated experience working independently and as part of a small team.
  • Demonstrated ability to manage competing demands.
  • Proficient in Microsoft Office suite of products and technical ability in the set-up of IT equipment
  • Flexibility to work after hours and weekends as required.
  • Willing to travel as/when required

To thrive in this role, you'll have:

  • Post-graduate event or project management, communications, business, or equivalent qualifications
  • Previous experience in a membership-based organisation and/or knowledge of the health sector
  • Demonstrated experience with CRM systems
  • Demonstrated experience with web-based event management programs such as EventsAir

About the opportunity
Reporting to the Member Engagement Team Leader, this role will be accountable for discreet communication, event management coordination and delivery of logistics for face-to-face conferences, workshops and meetings, webinars and virtual events aligned to the RACGP calendar of events. The role is expected to follow agreed processes and procedures and ensures the technical delivery and smooth operations of required tasks.
You will be responsible for the following duties:

In addition, you'll:

  • Coordination and responsibility of the end-to-end planning, development, and delivery of member-focused activities, including but not limited to communications, workshops, webinars, conferences, meetings, seminars, award ceremonies, and social/networking events.
  • Keeping the RACGP events listing in the calendar up to date with descriptions and relevant information
  • Manage the end to end process for webinars from managing presenters, registration through to hosting and editing and uploading the recording after the event to the website
  • Develop and complete reporting dashboards for activities and to input into integrated marketing campaign projects to measure and report on success
  • Evaluate the success of the planning, development, and delivery of member activities, including evaluation of service delivery
  • Coordinate and deliver regular and ad hoc communications including, EDMs, social media and event & activity promotions.
  • Ensure all activities meet RACGP requirements and reporting timeframes.
  • Participate in the RACGP Performance Review Cycle
  • In consultation with Manager, deliver agreed Work Performance Goals
  • Comply with all relevant workplace policies and procedures.
  • Other duties as required.

The Benefits

  • 14% superannuation
  • Additional leave over the Christmas and New Year period
  • 17.5% annual leave loading for EA employees
  • Hybrid working arrangements
  • The Core Academy
  • High-profile health and education organisation where progressive leadership, innovation integrity, collaboration and accountability are valued.

To apply

Click on the 'Apply' button to submit your CV and cover letter as one document.

Please apply as soon as possible as we will be reviewing applications as they are submitted, and interviews will commence with suitable applicants who have applied.

Towards the end of the process, applicants will be asked to complete pre-employment screening, which may include reference checks and/or a National Police Check. Applicants must have the right to work in Australia.

For a copy of the position description, visit

RACGP internal applicants, please notify your current manager of your application for any internal RACGP opportunities.

We respectfully will not be accepting any applications from recruitment agencies for this role.

Applications close : 14th June 2024

"We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant"

The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.

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