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Customer Service Officer

3 months ago

Newcastle, New South Wales, Australia PeopleFusion Recruitment Specialists Full time

Contract Type:

  • Temporary/Contract Recruitment
  • Location:
  • Newcastle
  • Specialisation:


Customer Service & Sales
  • Reference:

Contact Name:

  • Natalie Doolan
  • Job Published:


April 26, :00
  • Initial 7-month temporary assignment
  • potential for permanency
  • Maitland Location
  • 7 Day Fortnight

Location:
Maitland

Hours:
Monday to Friday, 7 Day Fortnight

Commencement:
May 13, 2024

Hourly Rate:
$45 + super


Located in their Maitland office over a 7-day fortnight, our client is seeking a customer service professional to join their team.

This role is for an initial 7-month duration with the view to extend to a permanent role for the right person.

You will play a pivotal role in delivering exceptional service to their diverse customer base, focusing on complex and vulnerable customers in the Community Services sector.

You will be the first point of contact, managing high-volume customer queries over the phone.

Your responsibilities will include providing advice on account enquiries, payments, repairs & maintenance and tenancy management issues whilst ensuring a customer-centric approach.

You will be experienced and highly resilient, with a background in customer service roles and experience in community service

Responsibilities include:

  • Provide accurate and timely information to customer inquiries
  • Manage appointment scheduling, and handle administrative tasks.
  • Provide advice, process payments, and manage repairs and maintenance inquiries
  • Adhering to best practices, policies, and procedures.
  • Proven experience in customer service in a highvolume work environment
  • Ability to relate to people from diverse social and cultural backgrounds
  • Excellent interpersonal and written communication skills, with the ability to manage sensitive issues
  • Proficient in computer skills, including Microsoft Office software
If you are looking for a role where you can add value and demonstrate your passion for providing great service, to register your interest today