Customer Service Representative
7 days ago
We are seeking a highly motivated and customer-focused individual to join our Newcastle branches as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our customers, helping them with their banking and insurance needs, and exploring new opportunities to find the right financial solutions for them.
Key Responsibilities- Provide excellent customer service through face-to-face, phone, and online interactions, ensuring customers receive a high level of service and support.
- Work closely with customers to understand their financial needs and provide tailored solutions to meet their goals.
- Utilize various technologies, systems, and digital platforms to deliver efficient and effective service, including cash handling and balancing.
- Collaborate with your Manager and team to achieve branch goals and objectives, maintaining a high level of operational adherence to company and regulatory standards.
- Perform administrative duties, including maintaining accurate records and reports.
- Experience in sales and service, preferably in retail, banking, or hospitality industries.
- Cash handling experience and an accurate eye for detail.
- A learning mindset and ambition to build a career in the banking industry.
- An aptitude for technology and proficiency in MS Office programs/apps.
- Honesty and integrity, with a commitment to diligently following procedures and policy in a regulated financial environment.
- A flexible approach in the workplace, with the ability to take initiative, prioritize work, and problem-solve to complete daily work requirements.
- A genuine desire to help people and work directly with customers, as well as support a team.
IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking that helps our members and communities be better off. We've been doing so for over 143 years, and we're committed to making a positive impact in the communities we serve.
Benefits- A supportive culture that promotes inclusion and employee wellbeing.
- Competitive remuneration.
- Wellbeing days.
- Product concessions.
- Paid parental leave.
- Purchased leave options.
- Study assistance.
- Corporate uniform.
- Genuine investment in your learning and professional growth.
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