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Customer Service Director

2 months ago

Newcastle, New South Wales, Australia GFG-Alliance Full time

This is an office-based position within the Cyclone Brand, where you will leverage your leadership skills to support and drive the Rural Sales and Marketing team. This role is crucial in ensuring the satisfaction and well-being of our customer base.

Key Responsibilities:

  • Providing support to internal and external customers
  • Contributing to a collaborative and inclusive team environment
  • Implementing customer experience enhancements through technology
  • Driving performance and maintaining a positive work atmosphere
  • Continuously improving customer service processes
  • Achieving and surpassing key performance indicators

To succeed in this role, you will need to adapt quickly to new situations and handle ambiguity effectively. We are seeking strong and passionate communicators who possess:

  • The ability to foster positive team cultures and excel in leadership positions
  • A passion for delivering exceptional customer service, encompassing phone, email, and live chat interactions
  • Experience in call centre environments is highly valued
  • A collaborative mindset that encourages cross-team participation and discussion
  • Background in Rural/Agricultural industries is desirable but not essential
  • Familiarity with SAP and Salesforce would be beneficial

About Cyclone Rural:

Cyclone Rural is a renowned and trusted brand with a long-standing reputation for excellence. Our product range includes gates, posts, wire, troughs, tools, and accessories, as well as yards and other equipment.

We are committed to responding to every applicant.