Ndis Customer Care Manager

1 week ago

Sydney, New South Wales, Australia Healthcare Australia Full time
Full-time permanent position

  • Location in Sydney CBD, New South Wales
  • Disability industry experience beneficial
Health Care Australia are currently looking for a

Customer Care Manager to become a valued member of our

NDIS team in the

Sydney CBD office.


HCA is a registered provider and offers leading disability support services across the Nation through the National Disability Insurance Scheme (NDIS) government funding.

From Nursing and Complex Care to day-to-day support, our goal is to provide the best quality support and care based on the participant's lifestyle and needs.


The Benefits:

We believe in making sure our team have a work life balance and are fully equipped for their role requirements. Therefore we offer a number of opportunities to maximise your experience at HCA.

  • Hybrid role 2 days' working from home
  • Travel reimbursed per kilometre
  • Ongoing training and support within your role
  • Access to a Virtual Wellness program
  • 3 funded Employee Assistance Program sessions
  • Happy Birthday to you The day off on your birthday each year
  • Future career opportunities with an expanding national organisation

About the role:

The primary focus of a Customer Care Manager is to provide care coordination to a broad range of customers/clients who receive funded supports via the NDIS.

Utilising your professional skills to assist customers to strengthen their abilities, develop a workable plan to implement supports and participate more fully in the community.


Responsibilities:

  • Promote HCA and attract new referrers and customers to HCA
  • Build HCA customer base and market share with sustainable new business
  • Develop and cultivate HCA existing and prospective relationships that are based on trust, shared experience and customer outcomes
  • Manage a caseload of customers and deliver excellent customer experience
  • Develop support plans that support the delivery of quality outcomes for customers in line with their funding and service plan
  • Maintain and manage the funding budgets and supports to meet the customers' needs and ensure customer funding is managed effectively
  • Maintain communication with customers regularly regarding funding and service delivery
  • Monitor the successful delivery of customer outcomes and conduct service reviews at agreed times
  • Complete all service delivery compliance and reporting requirements including Quoting, Service Agreements, Funding and Debt Management Activities and Plan Reviews
  • Ensure all customers' documentation and case notes are up to date, complete and of a high standard
  • Work collaboratively with the Recruitment and Rostering teams to onboard and build our workforce capacity and capability to deliver an excellent workforce experience

About you:

  • Current or willing to obtain National Police check
  • Current or willing to obtain NDIS workers screening check
  • 2 x Covid19 Vaccinations
  • Excellent communication and customer service skills
  • Looking to establish your career in NDIS
  • Minimum 12 years' experience in administrative or a similar role
  • Ability to calmly perform in high pressure situations
  • Emotionally intelligent and an ability to emphasis with customers and respond to their everchanging needs


Are you looking to join a market leader and contribute towards delivering the highest level of NDIS services in Australia? If yes, then HCA is the right Employer for you.

We are a people-centric business with our core values being the heart and soul of all that we do. If

you want to be a part of a team that are passionate about Aged Care then

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