IT Support Administrator

2 weeks ago

Melbourne, Victoria, Australia Quadlockcase Full time

About Quad Lock:

Quad Lock is one of Australia's fastest-growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionised the smartphone mounting game with our patented case-based mounting system. Originally launched in 2011, the Quad Lock range now includes mounts for Cycling, Motorcycling, Driving, Running, Marine and a range of Lifestyle options. To date, millions of Quad Lock products have been shipped to over 100 countries and sales continue to grow worldwide at a rapid pace.

About our People:

At Quad Lock not only do we work hard and love what we do, we are also a great bunch of people with a diverse range of interests. We have keen cyclists and motorbike riders, runners and car enthusiasts (of course). But did you know we also have movie buffs, musicians, entrepreneurs as well as our own in-house gin aficionado but most importantly we're all super proud to be part of the Quad Lock team.

About the Role:

Join our dynamic team at Quad Lock as our new IT Support Administrator, reporting directly to our CFO. In this role, you'll play a vital part in maintaining and optimising our local hardware and software solutions, serving as the go-to person across the business for IT support.

What You'll Do:
  • Act as a Subject Matter Expert for local hardware and software solutions and provide guidance on applications
  • Conduct image/reimage, break-fix/hardware refresh, etc. of local IT hardware (e.g. workstations, printers, wifi, etc)
  • Provide hands-on support for all local IT infrastructure for planned, and unplanned, outages and turnarounds
  • Assist remote team members with IT needs (China, US, EU, UK)
  • Supporting change management with a focus on service provider management
  • Act as onsite contact and coordinator for technicians, outside vendors, and service providers
  • Assure communication to end users about IT Services including translation of IT-related announcements
  • Responsible for full end-to-end lifecycle asset management: Procurement to disposal
  • Support inventory management including high-value asset recording
  • Support and participate in site projects, enhancements, IT projects, compliance projects
  • Act as an IT representative and coordinator between business and vendors
What You'll Bring to the Role:
  • Formal qualifications in IT with proven experience in IT Service Desk, Helpdesk, Desktop Support or similar with a focus on end-user support and coordination
  • Excellent interpersonal skills and communication
  • Proficient in both Windows and Apple environments
  • Ability to work in a demanding environment dealing with conflicting priorities that require initiative, flexibility, adaptability, and analytical problem identification/solving skills
  • Highly motivated, with a positive outlook and a hands-on approach
  • Ability to articulate technical topics to non-technical audiences
  • Proficient in the administration of Cloud Based services (Google Suite, Office 365 etc)
  • Excellent customer service and interpersonal skills
  • Strong documentation skills and exceptional attention to detail
  • Displays a commitment to quality and applies a thorough approach to their work

What it's like to work at Quad Lock:

At Quad Lock our customers mean the world to us but so does our team, by joining us you'll be able to take advantage of the amazing perks we have on offer:

Flexible ways of working to fit your lifestyle

Health & Wellbeing allowance to invest in your wellbeing

Technology allowance to stay connected

Weekly lunch on us to enhance your team connections

Dedicated learning & development allowance for continuous growth

????Volunteer Leave to support causes you're passionate about

16 weeks of parental leave to support your growing families

Employee Assistance Program for team members and their families

Paid Miscarriage & Pregnancy Loss Leave (Pink Elephant) supporting families during difficult times

You'll join a highly cohesive vibrant and collaborative culture in a business where you can continue to build your skill set. This is a chance to grow and develop your career whilst working in an environment with like-minded colleagues that love what they do, encourage and promote innovation and bring a contagious energy to work every day

Join the Team:

If you're looking to grow your career with Quad Lock, we'd love to hear from you Don't be afraid to stand out, and back your achievements in the application, we want to know what makes you the best candidate for the role.

To apply, select the 'Apply Now' button below and tell us a bit about yourself and your experience and what interests you in the role.


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