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IT Support Officer
1 week ago
Role:
IT Support Officer
Client:
Administrative Appeals Tribunal
Start Date:
Location of work:
Melbourne
Length of contract:
12 months
Contract extensions:
12 months extension
Security clearance:
Australian Citizen
Overview:
Requirements:
The IT Support Officer is responsible for:
- Providing high quality, responsive, courteous and timely 1st and 2nd level IT support to members and staff of the AAT.
This includes:
- Being available to adequately cover Service Desk functions as rostered/required.
- Monitoring and managing IT support requests through the Service Desk system, telephone and personal presentation.
- Ensuring issues are documented correctly and resolved in a timely fashion.
- Fostering effective and productive working relationships with internal and external AAT stakeholders.
This may include:
- liaising with external service providers in relation to support arrangements, procurement, invoicing and other tasks as required b. communicating technical information to non-technical members and staff.
- Test, install and maintain computers, peripherals, videoconferencing, office equipment, software, logs and security systems as required.
- Maintain and monitor backup procedures, communications and security systems.
- Undertake project work as directed.
Job Type:
Contract
Contract length: 12 months
Salary:
$ $900.00 per day
Schedule:
- Day shift
Ability to commute/relocate:
- Melbourne
VIC:
Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you an Australian Citizen?
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