IT Support Officer

1 week ago


Melbourne, Victoria, Australia IT alliance Australia Full time

Role:

IT Support Officer

Client:

Administrative Appeals Tribunal

Start Date:

Location of work:

Melbourne

Length of contract:

12 months

Contract extensions:

12 months extension

Security clearance:

Australian Citizen

Overview:

Requirements:

The IT Support Officer is responsible for:

  • Providing high quality, responsive, courteous and timely 1st and 2nd level IT support to members and staff of the AAT.

This includes:

  • Being available to adequately cover Service Desk functions as rostered/required.
  • Monitoring and managing IT support requests through the Service Desk system, telephone and personal presentation.
  • Ensuring issues are documented correctly and resolved in a timely fashion.
  • Fostering effective and productive working relationships with internal and external AAT stakeholders.

This may include:

- liaising with external service providers in relation to support arrangements, procurement, invoicing and other tasks as required b. communicating technical information to non-technical members and staff.

  • Test, install and maintain computers, peripherals, videoconferencing, office equipment, software, logs and security systems as required.
  • Maintain and monitor backup procedures, communications and security systems.
  • Undertake project work as directed.

Job Type:
Contract

Contract length: 12 months

Salary:
$ $900.00 per day

Schedule:

  • Day shift

Ability to commute/relocate:

  • Melbourne

VIC:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Are you an Australian Citizen?
Application Deadline: 14/01/2023

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