Hotel Duty Manager Crown Promenade

1 week ago

Melbourne, Victoria, Australia Crown Melbourne Full time

Job Number:
MEL14065)

Hotel Duty Manager

Crown Promenade | Full Time
At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community.


In the role of Hotel Duty Manager at Crown Promenade, you will be leading and guiding the front office team and ensuring a smooth and successful service experience throughout the Rooms Division Operations.

As one of the key members in the Front Office Management team, you will need experience in conflict resolution, guest complaints and inner department management.


This is a rare and exciting opportunity where your passion for the industry will incorporate into delivering and maintaining a positive work culture and providing a commitment to delivering and improving exceptional customer service standards.


Requirements:

  • Extensive experience in front office operations in a management role
  • Experience in developing, coaching & motivating a team
  • Conflict resolution and negotiation skills
  • Ability to anticipate the needs of guests & promptly handle any complaints
  • Demonstrated experience adhering to OH&S standards and maintaining a safe working environment for staff and guests
  • Understanding of hotel property management systems (preferably OPERA).

What we offer you:

  • Attractive salary package and career with an awardwinning internationally renowned hotel
  • To be a part of a passionate team of industry professionals and a brand you will be proud to work for
  • Nationally accredited training opportunities and ability to develop a successful career with Crown

Applications close Thursday 19 January 2023

Job Hotels

Primary Location Melbourne

Position Status Full Time

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