Hotel Concierge Attendant Crown Towers Full Time

1 week ago

Melbourne, Victoria, Australia Crown Melbourne Full time

Job Number:
MEL14199)

CONCIERGE ATTENDANT

CROWN TOWERS - FULL TIME
At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community.


Having been awarded Forbes 5 Star rating for the sixth consecutive year, Crown Towers provides a unique and luxurious experience to our guests by delivering the epitome of world-class accommodation service.

As a Concierge Attendant you will be responsible for delivering 5-Star customer service and enhancing the experience of our guests.

You will provide information on events, activities and services occurring not only throughout the Crown Complex but also in the wider Melbourne area.

You will also have the opportunity to cross-train on Front Desk and other operational areas in order to better meet and exceed the needs of our guests.


Key Responsibilities:

  • Providing a 5 star customer service experience
  • Arranging a variety of bookings for events and services
  • Having an up to date knowledge of Crown's events and promotions
  • Having a broader knowledge of activities and events in Melbourne and Regional Victoria
  • Assisting with Front Desk duties
  • Being flexible in providing concierge services across other Crown hotel properties

What you need:

  • Exceptional customer service and communication skills
  • Previous Hotel Concierge experience is highly advantageous
  • Ability to work effectively in a team environment
  • Demonstrated experience in a Front Office role within a luxury 5 Star Hotel is desirable
  • Knowledge of a hotel property management system, preferably Opera
  • Excellent time management and organisational skills
  • Ability to work a 7day rotational roster including weekends, public holidays & major events

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