Duty Manager Full Time Crowne Plaza Melbourne
2 weeks ago
Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.
Your day to day
Manage the Front Office operations of the hotel to ensure the achievement of established guest service quality standards and departmental revenue and profit goals.
You will also play a key role in coaching and mentoring your team, providing direction and coaching to achieve an exceptional guest experience.
What we need from you
- 1+ years experience in hospitality
- Great communication skills between colleagues and with our guests
- Confident in Problem handling
- Problem solving, training and organisational skills
- Proficient in the use of Microsoft Office and Opera
- Experience working in a large hotel in a Front Office environment
- Proven ability to lead & develop a team, improve guest satisfaction & maintain standards
- A proactive approach to developing & maintaining strong relationships with internal & external stakeholders
- Strong organisational, written & communication skills, with strong attention to detail
- Ability to work in a fastpaced environment & prioritise workload
- Flexible to work weekends & evenings across a 7day roster
- Must have a Valid VIC Drivers License
- Must have VIC RSA
- First Aid & CPR certified
- Meet the legal requirements to live & work in Australia
What you can expect from us
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world.
With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both.
We've thoughtfully designed our spaces to encourage, support and celebrate great connections.We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience.The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
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