Service Desk Administrator

1 week ago

Melbourne City Centre, Victoria, Australia Office of Public Prosecutions Full time
Join the OPP as a Service Desk Administrator
Full Time, Fixed Term - Up to 2 Years

The Service Desk Administrator is responsible for providing a centralised desktop support service to internal clients, ensuring all service requests are handled in a professional manner within acceptable timeframes.

As a Service Desk Administrator, your main tasks will include providing support to internal clients experiencing ICT issues, management and escalation of ICT incidents reported to the service desk through to their resolution, and accurate recording of ICT incidents using the Helpdesk system.

Using excellent communication and interpersonal skills, the Service Desk Administrator keeps internal clients informed of progress of their issues, and analyses & reports on incidents and trends, identifying sources of recurring incidents, and potential training and development needs.

The position is Melbourne based however occasional travel to regional Victoria may be required. Flexible working arrangements including working from home options are available.

About the Role:

  • Provide quality technical support in relation to all client requests and promote a positive image of the IT services team.
  • Ensure service desk enquiries and requests in relation to IT issues are appropriately and professionally handled, within acceptable timeframes.
  • Monitor the progress of all service requests, taking ownership and responsibility to ensure closure within agreed timeframes.
  • Opportunities to participate on a range of IT related projects and rollouts, including the development of OPP systems and infrastructure, both in the Cloud and onpremises.
  • Monitor the progress of all service requests, taking ownership and responsibility to ensure closure within agreed timeframes.
  • Strong troubleshooting skills and willingness to learn quickly. Operate effectively in a fastpaced environment.
  • Experience working in a changing environment and a willingness to embrace new challenges and continually strive to improve.
For further information please refer to the attached Position Description.

The Office is committed to providing a safe working environment for staff, and may require employees to be fully vaccinated against preventable diseases such as, coronavirus (COVID-19) and other transmissible diseases based on Victorian Chief Health Officer's Directions as issued and updated from time to time.

Where relevant, proof of immunisation status may be required.
Applications close 11:59PM Thursday 13th July 2023

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