Service Desk Administrator

7 days ago

Melbourne, Victoria, Australia BAE Systems Full time
Perform purposeful work of national significance

  • Bring your administration skills in Information and Communications Technology
  • Enjoy flexibility, engaging work and a culture that embraces diversity and openmindedness


At BAE Systems we are recognised for delivering projects of global and national significance to our customers and with this we are known for developing some of the most impressive careers.

We currently have an exciting opportunity as a Service Desk Administrator within our Battlespace Integrated Systems based in VIC-Melbourne Central Office

What this opportunity will mean for you:

  • Performing purposeful work where your efforts are recognized in an environment enabling you to thrive
  • World class career opportunities, as our biggest project is YOU Your success is our success
  • Accessibility to flexible working arrangements that will provide you with balance and a lifestyle that fosters wellbeing
  • Access to our competitive employee benefits program that are designed to better support you: Employee Benefits
  • Being part of a workplace culture that is safe, inclusive and takes pride in their company values

Your new role:


For decades JORN - a network of three over the horizon radars - has been the technological Holy Grail for many engineers and is considered one of Australia's greatest defence triumphs.

You can learn more about the JORN program and listen to this exciting Australian story in the podcast Technically Possible - World-leading Tech in the Aussie Outback.

As part of the Service Desk team and under the direction of the Service Desk Lead, as the Service Desk Administrator you will work collaboratively to ensure KPI metrics are met and exceeded.

The Service Desk Administrator will add to a positive culture of triaging and supporting various client requests and (where required) will escalate requests for support to the relevant ICT teams for further support.

The Service Desk Administrator will ensure continuous improvement into the environment by creating and updating procedures and processes to ensure a relevant and up-to-date support system is maintained

Reporting to the Service Desk Lead you will responsible for:

  • Create and maintain high-value and relevant work instructions, processes and procedures for fellow team members
  • Triage initial requests and raise for additional support to other teams as required
  • Perform PC support such as desktop deployments, rebuilds, repair and troubleshooting
  • Update and maintain various ICT assets in an asset management database, including spotchecks and audits
  • Provide various first and second level support for users and stakeholders
  • Raise hardware warranty requests with vendors
  • Dispose and sanitise ICT Hardware
About you

As an ideal applicant for this opportunity, you'll have:

  • Demonstrated experience in relevant ICT environment
  • Knowledge Windows operating systems
  • Familiarity with Linux (Red Hat) and Agile/Scrum methodology (desired)
  • Experience in change management and configuration control
  • Knowledge of cyber security and Information Systems Security Policies and Procedures including the Defence Security Principles Framework
  • Ability to work within a team and independently
  • High ability and understanding of customer service
We believe in hiring for potential so if this role resonates with you, but you don't meet all the required criteria, we would still love to hear from you

Clearances:


As Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain appropriate clearance.

International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.


Applications can be addressed to:
Ammar Bakos, Talent Acquisition Specialist

Our culture:

You will be joining a culture that truly cares about your wellbeing. Diversity and inclusion is at the top of our agenda.

We are striving to create an inclusive culture where the voices and talents of every individual are valued and everyone has a sense of belonging.

We are also proud to be recognised as an employer of choice for women by WORK180

If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives via this link.

We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream's Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in providing...

  • Service Desk Administrator

    1 week ago

    Melbourne City Centre, Victoria, Australia Office of Public Prosecutions Full time

    Join the OPP as a Service Desk AdministratorFull Time, Fixed Term - Up to 2 YearsThe Service Desk Administrator is responsible for providing a centralised desktop support service to internal clients, ensuring all service requests are handled in a professional manner within acceptable timeframes.As a Service Desk Administrator, your main tasks will include...

  • Service Desk

    7 days ago

    Melbourne, Victoria, Australia Michael Page Full time

    Career progression & development opportunitiesSupportive Team EnvironmentAbout Our ClientMy client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension.Job DescriptionAs the Service Desk Officer you will be responsible for:...

  • Service Desk Officer

    7 days ago

    Melbourne, Victoria, Australia Michael Page Full time

    About Our Client My client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension. Job Description As the Service Desk Officer you will be responsible for: Service Desk ticket management (e.g., Service Now) ...

  • IT Service Desk

    7 days ago

    North Melbourne, Victoria, Australia Clicks IT Recruitment Full time

    We have a temporary part time position minimum 4 days per week came for service desk officer role. Immediate start and initial contract will be for 6 months with view to extend.BAU support (In-person / off-site when required)Experience in O365 administration, AD, Exchange admin center, Zoom, Remote Supports toolsRoster Shifts (7.30 AM- 4.00 PM or 8 AM to...

  • Level 1/2 Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia BFV Service GmbH Full time

    Our client is currently looking for a Service Desk Officer you will be the first POC therefore need excellent customer service skills and are confident about your technical knowledge with the maturity to know when to escalate.This is a diverse role where you will need to be proactive and take initiative. Responsibilities of the roleProvide first level...

  • Service Desk

    7 days ago

    Melbourne, Victoria, Australia Appetency Recruitment Services Full time

    Service Desk / Service Delivery Manager: Job ID:91a7d6da: Job Category:information-technology-business: Location:collingwood: Job's Advertised Area: Collingwood Salary on offer: To be discussed Leading a local, interstate and international service desk team of nearly 20 techs:Leader who knows how to build & improve the performance of centralised MSP service...

  • Service Desk Officer

    7 days ago

    Melbourne, Victoria, Australia Michael Page Australia Full time

    About Our Client Join a global investment management firm, dedicated to making a positive difference.My client has an immediate requirement for a Desktop Support Officer who will be providing technical support throughout the broader organisation.This is an initial 12-month with likelihood of extension. Job Description As the Service Desk Officer you will be...

  • IT Service Desk Manager

    1 week ago

    Melbourne, Victoria, Australia illion Full time

    Company Descriptionillion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion leverages its consumer and commercial credit registries to provide end-to-end customer management solutions to clients in the financial services, telecommunications, utilities, and government sectors.Job...

  • It Service Desk Manager

    7 days ago

    Melbourne, Victoria, Australia Swtest Full time

    You will be responsible for overseeing the IT Support Services Desk, ensuring the delivery of high-quality technical support which meets pre-defined SLAs. You will lead a team of support technicians, providing guidance, training, and mentorship to ensure optimal performance and end user satisfaction.Call recording, problem escalation and monthly reporting...

  • L2 Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia Profusion Group Full time

    Company Overview***Profusion is working with a global client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team.Role Overview***Working as an IT Service Desk Analyst you will work across L1 and L2 tickets joining an established Service Desk team who support a medium sized global corporate environment....

  • Service Desk Engineer

    7 days ago

    Melbourne, Victoria, Australia Technetics Full time

    About the job The Service Desk Engineer will be working closely with the Service Desk Team and will be integral in driving success through quality of Teamwork, Customer service and Service delivery. The successful candidate will excel within our professional, motivated, friendly and fast paced MSP consulting environment while enjoying our enviable people...

  • Service Desk Engineer

    7 days ago

    Melbourne, Victoria, Australia Technetics Full time

    About the job The Service Desk Engineer will be working closely with the Service Desk Team and will be integral in driving success through quality of Teamwork, Customer service and Service delivery. The successful candidate will excel within our professional, motivated, friendly and fast paced MSP consulting environment while enjoying our enviable people...

  • IT Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia illion Full time

    Company Descriptionillion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team work with leading brands in our region to bring data & analytics to life.Job...

  • Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia Allens Full time

    Job no: 495251Work type: Fixed Term Contract - Full timeLocation: MelbourneCategories: Corporate ServicesYour RoleAn exciting opportunity has arisen for a full time Service Desk Analyst to join our firm on a full-time base for a 3 month contract in Melbourne. You will be responsible for the delivery of end user and systems operations support and join a...

  • IT Service Desk

    7 days ago

    Melbourne, Victoria, Australia Symbio Labs Full time

    Help Desk & IT Support (Information & Communication Technology)Symbio Laboratories is a leading provider of commercial analytical testing services to the food, agricultural, water, environmental and pharmaceutical industries. Whilst the Head Office is located in Brisbane, Symbio has laboratories across Australia, responsible for testing everything from the...

  • It Service Desk

    1 week ago

    Melbourne, Victoria, Australia Symbio Labs Full time

    Help Desk & IT Support (Information & Communication Technology)Symbio Laboratories is a leading provider of commercial analytical testing services to the food, agricultural, water, environmental and pharmaceutical industries. Whilst the Head Office is located in Brisbane, Symbio has laboratories across Australia, responsible for testing everything from the...

  • IT Service Desk

    1 week ago

    Melbourne, Victoria, Australia Symbio Labs Full time

    Help Desk & IT Support (Information & Communication Technology) Symbio Laboratories is a leading provider of commercial analytical testing services to the food, agricultural, water, environmental and pharmaceutical industries. Whilst the Head Office is located in Brisbane, Symbio has laboratories across Australia, responsible for testing everything from the...

  • IT Service Desk

    7 days ago

    Melbourne, Victoria, Australia M&T Resources Full time

    MelbourneIT & Telecomms Help Desk / SupportPrime Eastern Suburb LocationInitial Three-month contract with possible extensionCompetitive hourly rateAbout the role:This role involves facilitating prompt delivery of network and desktop services, including hardware and software support, to ensure optimal computer use for internal and external customers....

  • IT Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia PFD Food Services Full time

    Based in Knoxfield:- Full time permanent position - 3 shift patterns commencing at either 6am, 8am or 11am:Rotating on call roster (attracts weekly allowance)PFD Food Services began life in 1943 amid the noise and chaos of the Melbourne Fish Markets. Expanding rapidly to meet the demand of an ever growing customer base, we are Australia's largest family...