Client Support-telco

2 weeks ago


Sydney CBD, New South Wales, Australia Modis Full time
Our client is a global consulting firm they are looking for Order Manager with the below criteria.

Responsibilities

  • Experience in managing the Customer orders & tickets till delivery
  • Managing customer escalations as well as provide day to day progressive updates.
  • Managing escalations within the team and communications to stakeholders
  • Log all the notes and incident in order level as well as Customer ticket level during the lifecycle of an order
  • Good level understanding required on Telecom products
  • Ability to coordinate with other carriers and process the requests
  • Ability to liaise with stakeholders, operations center, and the planners with ongoing projects to clear the dependencies and deliver the customer orders
  • Available for rotational shift change.

Skills Required:

  • Order Management workflow, Selfdriven, time management, multitasking, effective communication, Time Flexible.
  • Must have experience in managing & delivering IPVPN, Internet, Ethernet & Voice products.
  • Must have very good communications skills.
  • Must have knowledge in basic understanding Router & Switch concepts
  • Must have knowledge in basic understanding of Voice terminologies such as SIP, PBX and cloud products
  • Must have experience in Number porting & carrier management skills
You must have working rights in Australia.

Deepa Shetty

Senior Account Manager
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