Call Centre Learning and Development Facilitiator
2 weeks ago
Do you love training people in a contact centre environment? What would be better than using those skills for the Federal Agency that positively impacts the lives of Australians with disability.
Working within the Contact Centre Branch you would have a positive impact on building the capacity and capability of staff.
The Contact Centre is the main communication channel for people to contact the Agency, responding to enquiries from participants, prospective participants, providers, organisations and the public.
Based in the Midland office, this role is paying $60.26 p/h + Super and offers working from home 2 days a week.
This assignment is for 12 months with the possibility of extension based on business needs. Please note, you must be an Australian Citizen to work for this Federal Agency.Responsibilities of the role include but are not limited to:
- Assisting in the preparation of branch resources including training resources
- Building the capacity and capability of, Agency staff, partners and delegates including delivering training and workshops
- Supporting the identification of program issues and risks, and opportunities for continuous improvement
- Monitoring and reporting on progress of projects, learning design and facilitation
- Strong facilitation skills in technical systems training
- on site and working from home
- Call centre background
- Experience in Articulate Storyline and Rose 360
- Competency based training and assessment
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