![DFP Recruitment Services](https://media.trabajo.org/img/noimg.jpg)
Call Centre Operator
2 weeks ago
Job description:
Call Centre Operator
DFP Recruitment is thrilled to present an outstanding permanent opportunity with one of our largest clients in Perth CBD. We are seeking a dedicated and skilled Call Centre Operator to join their team.
As a Call Centre Operator, you will play a pivotal role in delivering exceptional customer service and meeting key performance indicators (KPIs).
Responsibilities:
- Handle incoming and outgoing calls professionally and courteously, ensuring a positive customer experience.
- Provide excellent customer service by addressing customer inquiries, resolving issues, and offering accurate information.
- Adhere to call scripts and guidelines to maintain consistency and quality in service delivery.
- Strive to achieve KPIs set by the company, including call handling time, customer satisfaction, and conversion rates.
- Maintain detailed and accurate records of customer interactions in the company's database.
- Collaborate with team members and other departments to resolve complex customer issues.
- Identify opportunities for process improvements and provide feedback to supervisors for enhancing customer service efficiency.
Requirements:
- Previous experience in a customer service call centre role is highly desirable.
- Exceptional verbal and written communication skills.
- Strong problemsolving abilities and the capacity to think quickly on your feet.
- Demonstrated track record of achieving set targets and KPIs.
- Proficiency in using call centre software and customer relationship management (CRM) systems.
- Ability to thrive in a fastpaced and dynamic work environment.
- Meticulous attention to detail and accuracy in documentation.
- Excellent teamwork skills and the ability to work both independently and collaboratively.
Note:
You may be required to provide evidence of your COVID-19 vaccination status.
-
Call Centre Operator
2 weeks ago
Perth, Western Australia DFP Recruitment Services Full timeJob description:Call Centre OperatorDFP Recruitment is thrilled to present an outstanding contract opportunity with one of our largest clients in Perth CBD. We are seeking a dedicated and skilled Call Centre Operator to join their team. As a Call Centre Operator, you will play a pivotal role in delivering exceptional customer service and meeting key...
-
Call Centre Consultant
2 weeks ago
Perth, Western Australia Rabobank Full timeAbout usRabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.About the roleAs a Contact Centre Consultant,...
-
Call Centre Consultant, Perth
2 months ago
Perth, Western Australia Rabobank Full timeJob Title Call Centre Consultant, Perth Job Description Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do....
-
Call Centre Consultant, Perth
4 weeks ago
Perth, Western Australia Rabobank Full timeJob Title Call Centre Consultant, Perth Job Description Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do....
-
Call Centre Officer
2 weeks ago
Perth, Western Australia PERSOLKELLY Full timePerth CBD organisatin is currently looking for casual agents on an ongoing contractor basis. There will be a minimum of 15 hours per week with plenty of opportunity for 24/7 overtime. As a successful employee, you will have a minimum of 12 months' experience and looking for a challenging position that offers lots of learning and future opportunities. You...
-
Customer Service, Call Centre
2 weeks ago
Perth, Western Australia Labourpower Recruitment Services Full timeTo be considered you will need:A friendly demeanour and willingness to learn new products Experience in customer service and data entry SAP an advantage Reliable transport An positive attitude and good communication skills Administration and data system experience required Police clearance requiredThe post Customer Service, Call Centre & Data Entry Freight...
-
Call Centre Consultant, Perth
2 weeks ago
Perth, Western Australia Rabobank Full timeRabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.As a Call Centre Consultant at Rabobank in our Perth...
-
Entry Level Call Centre
2 weeks ago
Perth, Western Australia Proforce Full timeGraduate Opportunity We are currently working with a global brand who are expanding their Perth based offices. The graduate role available is a Call Centre/Customer Service Representative and is to join the Perth customer service team. The role will involve.Processing of sales orders Handling inbound sales calls and customer enquiries Liaison with the...
-
Call Centre Consultant
2 weeks ago
Perth, Western Australia Rabobank Gruppe Full timeRabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do. About the roleWe are looking for a Call Centre...
-
Perth, Western Australia HOBAN Recruitment Full timeDo you love training people in a contact centre environment? What would be better than using those skills for the Federal Agency that positively impacts the lives of Australians with disability.Working within the Contact Centre Branch you would have a positive impact on building the capacity and capability of staff. The Contact Centre is the main...
-
Call Centre Consultant
2 weeks ago
Perth, Western Australia Rabobank Full timeAbout usRabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.About the roleWe are looking for a Call Centre...
-
Eoi: Call
2 weeks ago
Perth, Western Australia Talent International Full timeaustralia perth contract negotiableAre you someone who thrives in a supportive team environment, excels in delivering exceptional customer service, and possesses strong data entry skills? If so, we have an exciting opportunity for you to join our teamPosition: Call Centre / Data Entry Centre RepresentativeWork Schedule: Monday to Friday, 8:00 AM to 5:00...
-
Contact & Call Centre -
2 weeks ago
Perth, Western Australia DFP Recruitment Services Full timeExpression of Interest: Claims Officer Are you a detail-oriented professional with a knack for managing confidential information and navigating complex policies? Do you excel in building relationships and ensuring accuracy in your work? If so, we invite you to express your interest in the Claims Officer position Rate: $44 per hour plus Super Location: Perth...
-
Entry Level Call Centre Customer Service Role
2 weeks ago
Perth, Western Australia ProForce Full timeWFH opportunities Be part of a young team of graduates Access to great training, senior managers, and mentorshipGraduate OpportunityWe are currently working with a global brand who are expanding their Southern Perth based offices. The graduate role available is a Call Centre/Customer Service Representative and is to join the customer service team. The role...
-
After Hours On-call Rostering Officer
2 weeks ago
Perth, Western Australia Assured Home Care Full timeAssured Home Care has a passion for making a positive difference to the lives of people with a disability.It's what drives us every day.If you are looking for a new opportunity to showcase your passion, and join our Support Centre team, then this may be the role for you.We are currently seeking an After-Hours On-Call Officer to take on a key role in the...
-
After Hours On-Call Rostering Officer
2 weeks ago
Perth, Western Australia Assured Home Care Full timeAssured Home Care has a passion for making a positive difference to the lives of people with a disability. It's what drives us every day. If you are looking for a new opportunity to showcase your passion, and join our Support Centre team, then this may be the role for you.We are currently seeking an After-Hours On-Call Officer to take on a key role in the...
-
Customer Contact Centre Consultant
2 weeks ago
Perth, Western Australia Regional Express (Rex) Full timeCustomer Contact Centre ConsultantRex is Australia's largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter...
-
Customer Contact Centre Consultant
2 weeks ago
Perth, Western Australia Regional Express Full timeCustomer Contact Centre Consultant Rex is Australia's largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing NG aircraft to 56 destinations throughout all states in Australia.In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter...
-
Centre Manager
2 weeks ago
Perth, Western Australia Longreach Recruitment Pty Full timeAbout Our client is a highly successful Commercial agency who have gone through a considerable growth period and continue to build the team at a steady pace.An opportunity has arisen for an experienced Centre Manager to join their team and be based on site at a shopping centre SOR that is currently undergoing redevelopment.Responsibilities Will Include...
-
Childcare Centre Director
2 weeks ago
Perth, Western Australia Pearl Recruitment Group Full timeChildcare Centre Director / Operations Manager Childcare & Outside School Hours Care (Education & Training)Our client is seeking an experienced Childcare Centre Director / Operations Manager for a new centre due to open in East Perth.This is an excellent opportunity for dynamic career progression within a family-owned business.If you are a passionate...