Call Centre Consultant

2 weeks ago

Perth, Western Australia Rabobank Gruppe Full time

Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

About the role

We are looking for a Call Centre Consultant to cover a 12 month fixed-term contract. Based in our Perth Office, you'll provide exceptional support to our clients – both our Online Savings customers and our Agribusiness clients across Australia and New Zealand. We keep our customers at the heart of everything we do, and we're looking for people who share this passion for great customer experiences.

You will be in a team of around 10-12 who will be servicing a variety of lines into our specialist call centre.In addition to taking calls, part of the role will also involve responding to emails and other communications.

To thrive in this role, you'll demonstrate:

  • Excellent communication skills, both verbally and in writing.
  • A professional, positive attitude and a strong customer focus.
  • Be solutions focussed and have excellent problem-solving skills.
  • Have high attention to detail and work with accuracy.
  • Be a team player who works well as part of a great team.

Banking experience would also be advantageous but not critical to success in the role.

Our Values, Vision, and Mission

Rabobank Australia fully embracesinclusion and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here. We are committed to our values; we are client focussed, action oriented, purposeful, and courageous in our work. We are professional and considerate and bring out the best in each other and are committed to keep learning. We have an open culture, where you can be yourself and valued for who you are.

What we're proud to offer you:

is our hybrid way of working at Rabobank and for Australia, that means we have a blend of time working between the office and home.

Wellbeing leave. These 2 extra leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.

Education Assistance Program. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.

Parental Leavethat supports you and your family while giving you the freedom and flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave.

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance.

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.

If you'd like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know

Rabobank is not accepting submissions from recruitment agencies for this role.

Applicants must hold valid work rights for this role

ApplyingIn 5 steps

We'd like to get to know you.

Step 1Applying

Thanks for applying We consider all the CVs and covering letters that we receive. After the closing date, you will hear from us as soon as possible.

Step 2First interview

Usually you'll be meeting with your (potential) team leader and an immediate (future) colleague. We are keen to get a sense of whether you are a good fit for the position and our team. And you probably have a lot of questions too.

Step 3Second interview

We want to speak to you a second time. In this online meeting, we will delve deeper into the details of what the job entails. Another colleague will often join the interview too.

Step 4Offer

If you are a good match for us and we're a good match for you, then you'll receive a good offer by email. Some positions require you to undergo further assessment first.

Step 5Screening

We assess whether you are trustworthy enough to work for Rabobank in a screening process.

What working rights do you hold for Australia?

Please describe your remuneration expectations (base + salary).

Connections to Rabobank

Do you have any friends, family or financial connections to Rabobank?

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