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Contact & Call Centre -
3 months ago
Expression of Interest: Claims Officer
Are you a detail-oriented professional with a knack for managing confidential information and navigating complex policies? Do you excel in building relationships and ensuring accuracy in your work? If so, we invite you to express your interest in the Claims Officer position
Rate: $44 per hour plus Super
Location: Perth CBD
Duration: Initial 3-6 months with possible extension
Employment Type: Temporary casual contract
Start Date: June/July 2024 (pending recruitment and onboarding processes)
Position Title: Claims Officer
Key Responsibilities:
- Handle inbound and outbound phone calls with professionalism and empathy
- Manage and maintain a high level of confidentiality and privacy in all interactions and document handling
- Refer to relevant Acts, government policies, and regulations to ensure compliance and accurate claims processing
- Develop and maintain strong relationships with clients, stakeholders, and team members
- Ensure accuracy and thoroughness in all claims documentation and reporting
Key Skills and Experience:
- Proven experience in managing inbound and outbound phone calls
- Strong understanding and adherence to confidentiality and privacy standards
- Experience with referring to and interpreting Acts and government policies
- Excellent relationship-building and interpersonal skills
- High attention to detail and accuracy in data management and documentation
What We Offer:
- Comprehensive training before role commences
- A supportive and dynamic work environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package
Pre-employment Requirements:
- Must be an Australian Citizen
PLEASE NOTE: THIS IS CURRENTLY AN EXPRESSION OF INTEREST - HOWEVER, MORE DETAILED INFORMATION WILL BE PROVIDED TO APPLICANTS OF THIS ROLE AS SOON AS THEY BECOME AVAILABLE
If you meet the above requirements and would like to be considered, APPLY NOW or email Jesse at DFP Recruitment Perth on
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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